Apply on Employer Site

Flash · 3 hours ago

Field Technician

Chicago, IL

Full-time

Onsite

New Grad, Entry Level

$28/hr - $38/hr

Flash is dedicated to transforming the way the world parks and charges. The Field Technician will provide regional on-site support for FLASH customers, managing installations and troubleshooting equipment while ensuring customer satisfaction.

Information ServicesInfrastructureParkingProperty ManagementSaaSSoftware

Growth Opportunities

Responsibilities

Manage installations with guidance of the Project Manager - leveraging internal and partner relationships to fully understand the scope and nature of each assigned project as per the project manager

Commission and test all aspects and functionality of Flash equipment at the completion of installation

Service, troubleshoot, and resolve issues

Exhibit strong professional business ethics, including: building and maintaining constructive working relationships, implementing proactive and concise communication

Acting as a resource to colleagues, and engaging in collaborative thinking and problem solving while demonstrating FlashParking’s core values

Ensure all hardware, systems, and equipment are tested and working properly before leaving clients' locations

Be familiar with various gate manufacturers and model/types in order to successfully program multiple variations per project nature and scope

Qualification

PARCSTroubleshootingLow/High Voltage WiringLAN/WAN NetworksComptia A+Network+Technical SupportCustomer ServiceMicrosoft OfficeAttention to DetailCommunication Skills

Required

Comfortable using hand tools and a multimeter

Developing an understanding of FlashParking software solutions, capabilities, and installations, including a solid understanding of FlashParking hardware and associated troubleshooting techniques

The ability to quickly learn and understand new hardware/electronic components

Ability to read, write, speak, and understand the English language in a business environment

Ability to work autonomously in an uncontrolled environment (parking garage)

Experience with troubleshooting methodologies & quality testing

General experience with low and high voltage wiring or commercial electrical knowledge

Experience communicating with colleagues and customers in a technical support environment

General knowledge of LAN/WAN networks and associated components

A valid U.S. Driver's License

Ability to use a personal computer and proficiency with other Microsoft Office applications

Strong written and verbal communication skills

Amazing attention to detail

Outgoing and has an 'I've got this' attitude

Documentation skills

Some travel and a rotating on-call schedule is required

Preferred

Bachelor's Degree, Associate's Degree or a Technical School Certification in a related field (or equivalent education, plus customer support, project coordination, or account management experience) is preferred

PARCS experience, Access Control/CCTV experience, Comptia A+, Network+ certifications are preferred

Experience installing local networks and working with relays is a plus