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Raymond James · 13 hours ago

Client Service Associate

Carmel, IN

Full-time

Onsite

Entry Level

1+ years exp

Raymond James is a well-established company in the Financial Services industry, seeking a dynamic Registered Client Service Associate to join their team. This role provides critical administrative support to Financial Advisors and clients, managing client interactions, processing transactions, and ensuring accurate documentation.

BankingFinancial ServicesInformation TechnologyInsuranceWealth Management

Growth Opportunities

Responsibilities

Services a high volume of daily interactions, including basic inquiries and scheduling of meetings, with prospective and existing clients on the phone, in-person, virtually and through mailings

Works both independently and within a dynamic team environment to provide crucial support to the financial advisors and branch office

With a high level of organization and accuracy, processes client financial transactions and financial advisor and branch office expenses and expense reports

Opens new client accounts and researches client and security information using internal databases and other technologies

For proper maintenance and to meet firm and industry requirements, ensures client paperwork and documentation is accurate and correct prior to submission and processing. Follows up to ensure accurate completion

Prepares letters, forms and reports to assist with servicing existing clients and prospecting for new clients

Prepares various business summary reports and client-specific reporting as needed for review by the financial advisor

Creates and maintains records and files utilizing Client Relationship Management (CRM) software

Assists Financial Advisors with marketing efforts including seminars and other client-facing events

May enter orders at the direction of the Financial Advisor

Actively engages in available training/cross-training and educational and/or professional development opportunities to remain current on firm and industry policies and procedures

Performs other duties and responsibilities as assigned

Qualification

Client Relationship ManagementFinancial markets knowledgeExcel proficiencyEffective communicationOrganizational skillsCustomer serviceProblem-solvingTeamwork

Required

High School Diploma or equivalent

One (1) or more years securities industry or related work experience preferred, or an equivalent combination of experience, education, and/or training as approved by Human Resources

Effective communication skills across multiple platforms (phone, email, in-person, virtual)

Ability to organize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced, task-oriented work environment

Knowledge of company's working structure, policies, mission, and strategies

Knowledge of general office practices, procedures, and methods

Knowledge of investment concepts, practices and procedures used in the securities industry

Knowledge of financial markets, products and industry regulations

Skill in Client Relationship Management (CRM) software, or similar contact management software

Skill in Excel, including developing spreadsheets as needed and for ongoing reporting

Ability to operate standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases

Ability to analyze and research account information

Ability to identify time sensitive items and assess competing priorities

Ability to take initiative and proactively follow up on submitted items to ensure completion; resolve errors, questions or concerns

Ability to handle stressful situations and provide a high level of customer service in a calm and professional manner

Ability to analyze problems and establish solutions in a fast paced environment

Ability to use mathematics sufficient to process account and transaction information

Ability to use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels, in person and virtually

Ability to work both independently and as part of a cohesive team

Ability to provide a high level of customer service