Koniag Government Services · 1 day ago
NOC Analyst
Washington, DC
Full-time
Onsite
Entry, Mid Level
2+ years expArlluk Technology Solutions, a Koniag Government Services company, is seeking a NOC Analyst to support ATS and their government customer. The role involves proactively monitoring customer networks and IT components, diagnosing incidents, and coordinating resolution activities while ensuring compliance with SLA obligations.
EnterpriseGovernmentProfessional Services
No H1B
U.S. Citizen Only
Responsibilities
Monitor health and performance across on-premises and cloud environments
Analyze monitoring data from tools like SolarWinds, Splunk, etc. to detect anomalies
Triage alerts based on severity and impact, isolating areas of disruption
Initiate incident response procedures and troubleshoot issues across multiple domains
Identify root causes through techniques like log analysis and packet captures
Escalate incidents to appropriate resolution teams and coordinate actions
Communicate with customers to provide status updates and meet SLA obligations
Create detailed documentation of each incident including cause, actions taken, lessons learned
Maintain accurate logs and audit trails of all NOC activities
Suggest preventative measures and improvements to enhance monitoring capabilities
Qualification
Required
Ability to obtain a Public Trust
Bachelor's degree in IT, Computer Science, Engineering or related field
2+ years of experience in a NOC, IT operations, or service desk role
Strong understanding of network protocols, services, and general IT principles
Practical experience with monitoring and incident management tools
Foundational knowledge of system/cloud administration, cybersecurity practices
Knowledge of ITIL processes and IT service management
Strong analytical abilities to rapidly assess monitoring data and troubleshoot issues
Technical problem-solving skills and ability to think critically under pressure
Excellent written and verbal communication skills for customer interactions
Meticulous attention to detail in documenting incidents and following procedures
Ability to multi-task and prioritize in a dynamic 24/7 operations environment
Proficient in Microsoft Office apps, ticketing systems, remote desktop tools
Preferred
Prior experience supporting networks, servers, cloud infrastructure
Basic scripting abilities in languages like Python, Bash, PowerShell
Understanding of cybersecurity principles, controls, and incident response
Certification in ITIL, CompTIA Network+, Security+ or related disciplines
Benefits
Health, dental and vision insurance
401K with company matching
Flexible spending accounts
Paid holidays
Three weeks paid time off
Company
Koniag Government Services
Koniag Government Services is a Professional Services and Operational Management to Federal Government.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kevin Wideman
Chief Executive Officer
Jack Wise
SVP Business Development Lifecycle
Recent News
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