Caesars Entertainment · 1 month ago
Manager VIP Marketing- Full Time, Casino Marketing (Harrah's SoCal)
Valley Center, CA, United States
Full-time
Onsite
Mid, Senior Level
$90K/yr - $90K/yr
3+ years expCaesars Entertainment is a leading company in the casino and hospitality industry, and they are seeking a Manager for their VIP Marketing team. The role involves overseeing VIP marketing programs, managing team performance, and ensuring high-quality service for VIP customers.
Food and Beverage
Responsibilities
Works collaboratively with all members of VIP Marketing leadership team in establishing and maintaining all VIP Marketing programs and initiatives
Oversees and evaluates employees performance; establishes performance goals to achieve expected results; provides feedback and coaches others on work performance; takes corrective efforts to address deficient work performance; creates a learning environment; develops and encourages collaborative relationships to facilitate the accomplishment of work goals; commits to continuous learning and improvement; strengthens and promotes personal and/or professional development; manages and/or participates in employee selection and new hire onboarding activities; clarifies responsibilities and work expectations; recognizes and rewards achievements; establishes task ownership and accountability; models inclusive and collaborative behavior
Rollout, train, and maintain all VIP Marketing programs
Assist in VIP event planning, execution, and analysis
Assist in developing strategic short-term and long-term planning for the Casino Marketing operations
Analyze department expenses and customer development efforts to ensure maximum profitability
Performance management of AD host teams
Establishes and maintains the good will of our VIP customers based upon professional knowledge of individuals
Host and engage with VIP players at special events and functions
Event planning and execution for selected gaming customers and groups
Evaluate and analyze customer complimentary privileges, incentives, and perks
Manage all complaints and comments from customers
Collaborates with other departments to resolve customer complaints to ensure satisfaction
Prepares and coordinates weekly meetings with assigned team members
Recommends changes in hiring, promotion, demotion, and termination; recommends wage and salary adjustments for team members within established limits
Works closely with support departments, including hotel, food & beverage, special events and promotions, table games, and slot operations to ensure cohesive and quality service for the VIP’s
Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies
Conducts Performance Reviews
Provides for safety and security
Handles team members’ complaints or grievances
Monitors legal compliance with federal, state, and gaming laws
Qualification
Required
Three to five years Casino Marketing and/or Player Development experience required
Previous experience required in a supervisory capacity working at a casino property or Sales team management experience
Passion for team building and mentoring
Strategic thinker and comfortable with both people and data
Must have knowledge of casino operations and VIP complimentary programs
Must have computer skills including Microsoft Office 365
Must have the ability to lead and motivate teams towards performance goals
Strong people skills and communication skills a must
Must be able to handle multiple tasks simultaneously and possess an attention to detail
Must be able to move in and around the casino floor
Must be able to respond calmly and handle multiple customers' demands in a fast-paced environment
Must be able to work long hours any day of the week and be able to stand for long periods of time
Must be able to bend, stoop, crouch, kneel, twist, balance and work at a desk when performing clerical functions
Respond to visual and aural cues
Must be able to tolerate areas containing secondary smoke
Able to handle more than one function at a time by being well organized and pay attention to details
Must have manual dexterity to operate the following equipment: personal computer, phones, fax, copy machine, and 10 key adding machine
Preferred
College degree preferred
Company
Caesars Entertainment
Caesars Entertainment, Inc. is the largest casino-entertainment Company in the U.S.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Martin Logan
Chief Product and Technology Officer (CPO CTO)
Kenneth Fuchs
COO and Head of Sports
Recent News
ReviewJournal
2025-10-06
2025-10-03
2025-10-03
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