Apply on Employer Site

Frederick Health · 2 months ago

Financial Counselor - Self Pay Advocacy - Full-time with Benefits

Frederick, MD

Full-time

Onsite

Entry Level

$17.29/hr - $25.60/hr

1+ years exp

Frederick Health is a healthcare provider dedicated to serving their community. They are seeking a Financial Counselor to assist patients with insurance benefits and financial assistance options, ensuring compliance with relevant regulations and supporting patients in managing their healthcare costs.

Clinical TrialsHealth CareHospitalWellness

Responsibilities

Project a positive and helpful demeanor while working with patients, visitors, and staff

Collect appropriate deposit, deductible and/or co-insurance amounts from patient/guarantor at pre-admit, admit, in house or at discharge

Complete insured and uninsured patient estimates upon request

Responsible for timely documentation of all pertinent information on the patient account

Evaluate guarantor financial status using credit reports, previous account information, eligibility tools, employment history, and all other income verification documentation, to determine the most feasible method of payment

Gather and assess financial data to help determine patient eligibility for Medicaid, SSI, charity and other financial assistance programs while working cohesively with associated vendors

Responsible for working daily inpatient uninsured lists timely, including but not limited to patient assistance screening

Responsible for evaluating, tracking, and adjusting all assigned patients for Charity

Handle walk-in and incoming customer service questions, including but not limited to charge explanation, relaying/explaining insurance activity, and setup of payment arrangements

Maintain compliance with state and federal regulations as they relate to Patient Financial Services

Manages accounts that have been referred to the early out vendor

Manages accounts needing to be transferred from the early out vendor to outside collections agencies

Passes and maintains certification for Market Place / CAC eligibility to be able to assist patients needing help applying for health care coverage

Manages accounts needing to be written off to bankruptcy

Functions as a liaison for the department to ensure open and effective communications between Case Managers and Patient Access

Processes patient correspondence, queries and disputes from our collection agencies

Qualification

Patient financial counselingMedicaid application assistanceFinancial data assessmentAccounting systems proficiencyMicrosoft ExcelMedical terminology knowledgeCommunication skillsTime managementOrganizational skills

Required

Supports, and is responsible for incorporating into job performance, the Frederick Health (FH) mission, vision, core values and customer service philosophy and adheres to the FH Compliance Program, including following all regulatory requirements and the FH Standards of Behavior

Under general direction of the Medicaid Advocacy and SelfPay Manager, this position is responsible for counseling patients regarding insurance benefits and recommend alternate sources of payments and financial assistance to uninsured/underinsured patients and families

Assist patients with applying for Medicaid coverage and private insurance applications through the Healthcare Marketplace

The Patient Financial Counselor assists in obtaining discounted care for under income candidates and helps them resolve any current outstanding debt on existing accounts