Hoag Health System · 1 month ago
Member Advocate I: Hoag Clinic Engagement Service
Costa Mesa, CA
Full-time
Onsite
Entry Level
1+ years expHoag Health System is a healthcare organization, and they are seeking a Member Advocate I to serve patients, members, and providers. This role involves answering phone calls, scheduling appointments, and ensuring a personalized experience for patients through effective communication and data management.
Hospital & Health Care
Responsibilities
The Customer Service Specialist serves our patients, members, and providers
Responsible for answering phone calls and scheduling patient appointments
Triages phone calls as necessary
May conduct patient/member pre-certification to ensure coverage for appointments and medical care
With the assistance of data and technology, they function as a liaison and ensures a high value and personalized experience
Qualification
Required
High School Diploma or equivalent
1-3 years of customer service experience
Preferred
Call Center Environment Experience
Familiarity with medical terminology
Experience with Radiology scheduling
Company
Hoag Health System
Hoag is a nonprofit, regional health care delivery system in Orange County, California.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Robert Braithwaite
President and Chief Executive Officer
Eric Cheung
Chief Legal Officer, General Counsel, Senior Vice President
Recent News
PR Newswire
2025-07-14
Company data provided by crunchbase