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Parachute Health · 1 month ago

Health Systems Implementation Associate

New York, NY

Full-time

Hybrid

Entry Level

$58K/yr - $80K/yr

1+ years exp

Parachute Health is transforming post-acute care through a leading digital ordering platform for medical equipment and supplies. The Health Systems Implementation Associate will work closely with the Customer Success team to onboard customers, streamline operations, and provide training, while also driving process improvements and supporting new product launches.

Health CareMedicalSoftware

Growth Opportunities

No H1B

Responsibilities

Digital Transformations - Work closely with our Customer Success team to coordinate partner launches post-sale. Onboard mid-market customers to the Parachute Platform utilizing strong project management principles. Partner with customer leaders to drive rapid growth of Digital Ordering across their network

Activations - Dig deep on process and recommend workflow solutions to streamline client operations and improve the user experience. Retain clients by using feedback and data to identify at-risk behaviors and proactively engage with clients to provide solutions

End User Training - Roll-up your sleeves to lead demos & trainings tailored for each partner and ensure users have appropriate support

Integrations - Become an expert in Parachute Platform interoperability and utilize our many EHR integration opportunities to embed seamlessly within our partners' workflows

Data Reporting - Develop and share insights externally to partners and collaborate on opportunities/challenges cross-functionally

Process Improvement - Identify and execute on process improvements to make our onboarding and transformation process more effective

New Product Launches - Show partners the delightfully simple experiences we build and roll them out, communicating feedback to our Product teams

Qualification

Customer managementHealthcare experienceProject managementSoftware/SaaS experienceData reportingProcess improvementFast learnerCommunicationProblem solvingAdaptability