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RDO Equipment Co. · 2 hours ago

Customer Service Advisor

Fort Worth, TX

Full-time

Onsite

Entry Level

$80K/yr - $100K/yr

1+ years exp

RDO Equipment Co. is a company focused on providing customer solutions through service and parts sales. The Customer Service Advisor will build long-term relationships within a territory, sell machine maintenance and repair services, and ensure customer satisfaction while maximizing profitability.

Agriculture

Growth Opportunities

No H1B

Responsibilities

Sell machine maintenance and repair services, repair parts, extended warranties, whole good attachments, and any other management approved products

Maintain basic technical knowledge of RDO Equipment Co. products and services and provide technical assistance where applicable

Use Company provided systems/tools (i.e. S2) to fully document, track, record, follow-up and capture all related sales activity in a timely and accurate manner

Represent the company for the sale of Product Support to customers in a defined sales area

Maintain product knowledge; understand features and benefits of all products and services potentially saleable by the company

Be aware of competitive activity and competitive products, as well as business and industry trends

Maintain, as directed by the manager, current and complete sales management information for all customers in the assigned territory

Test/operate machinery at customer work site

Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook

Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co

Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set

Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts

Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service

Perform all other duties as assigned by management in a professional and efficient manner