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OTC Industrial Technologies · 11 hours ago

Customer Service Representative

West Chester, OH

Full-time

Onsite

Mid Level

$25/hr - $25/hr

4+ years exp

OTC Industrial Technologies is seeking a Customer Service Representative to serve as a primary contact for customers, ensuring superior service levels are met. The role involves timely processing of inquiries, maintaining records in ERP, and collaborating with various departments to resolve customer issues.

AdvertisingIndustrialIndustrial AutomationIndustrial EngineeringMachinery Manufacturing

Responsibilities

Serves as a primary contact for customers, assuring superior customer service levels are met

Timely processing and communication of all inquiries, quoting, returns and

Knowledge of account requirements and special situations; the ability to get results for

Gain specialized technical knowledge about our products and

Maintain knowledge of and utilize vendor

Maintain appropriate record keeping in ERP and

Gather and provide information to sales and management

Work cooperatively with other associates and departments; be a Team

Provide trouble-shooting assistance; assist with shipment issues; resolve product related

Follow up with customers to ensure that issues are resolved to their

Be familiar with approved list of suppliers for goods and

Internal and external collaboration on quotes for products/services with customers/outside sellers

Review pricing records and make suggestions to Account Managers and Pricing team to get the sale of our products to our customers

Understand and Adhere to the 80/20

Must be able to create and update product and customer records

Upselling and Cross selling of OTC's product

Advanced order entry duties including non-standard stock orders (BL, JIT and kitted products)

Ability to lead/mentor CSR 1 and

VMI and Consignment Customers

Vendor rebates and Customer SPA (Special Pricing Agreements)

Vendor and Product

Assist Operations with various

ERP Expertise (security levels achieved)

Any other tasks as assigned by lead/manager

Qualification

Customer ServiceERP ExpertiseAdvanced ERP/CRM proficiencyDistribution OperationsMicrosoft OfficeProblem SolvingCommunication SkillsCollaborationAttention to Detail

Required

Associate degree or equivalent; or high school diploma plus 4+ years CS experience in industrial

Strong understanding of distribution operations, supply chain processes, and product-based problem

Proven ability to manage complex customer needs with accuracy, urgency, and

Excellent communication skills and ability to collaborate across

Advanced ERP/CRM proficiency and strong Microsoft Office

High attention to detail and accuracy in data entry, record keeping, and

Ability to understand written and oral English and be proficient with computer, email, spreadsheets and look up documents online

Ability to meet the physical requirements of the

Ability to meet physical and environmental requirements typical in industrial settings (mechanical parts, airborne particles, chemicals, electrical equipment)