Aishel Real Estate · 2 months ago
Resident Service Coordinator
Pittsburgh, PA 15206
Full-time
Onsite
New Grad, Entry Level
$45K/yr - $50K/yrAishel Real Estate is seeking a highly professional and organized Resident Service Coordinator to be the primary point of contact for their properties. The role involves managing resident inquiries, maintaining administrative systems, and ensuring a high level of customer satisfaction.
Property ManagementReal Estate
Responsibilities
Serve as the friendly, professional, and reliable first point of contact for all Residents and guests
Promptly and effectively handle all Resident inquiries, concerns, and service requests, ensuring a high level of satisfaction
Cultivate positive, professional relationships with Residents, board members, vendors, and contractors
Maintain highly organized administrative systems, including Resident files, service logs, and property documents
Coordinate move-ins, move-outs, and maintenance schedules efficiently and with meticulous attention to detail
Assist with basic, non-complex financial administration, such as tracking fee/rent collection status, processing basic receipts, and forwarding invoices for approval
Maintain strict confidentiality for all company discussions, office information, and internal affairs
Possess the strength and communication skills to clearly, respectfully, and consistently set and enforce property rules and company policies
Maintain a professional and drama-free environment
Your decisions and actions must consistently reflect that the Company and Property are the absolute priority
Bring a touch of creativity to improve processes or enhance the Resident experience
Qualification
Required
Highly professional, organized, and dedicated
Ability to build professional relationships
Maintain confidentiality
Ensure operational excellence
Serve as the friendly, professional, and reliable first point of contact for all Residents and guests
Promptly and effectively handle all Resident inquiries, concerns, and service requests
Cultivate positive, professional relationships with Residents, board members, vendors, and contractors
Understand how service interactions and daily coordination contribute to the property's long-term success and reputation
Maintain highly organized administrative systems, including Resident files, service logs, and property documents
Coordinate move-ins, move-outs, and maintenance schedules efficiently and with meticulous attention to detail
Assist with basic, non-complex financial administration, such as tracking fee/rent collection status, processing basic receipts, and forwarding invoices for approval
Maintain strict confidentiality for all company discussions, office information, and internal affairs
Possess the strength and communication skills to clearly, respectfully, and consistently set and enforce property rules and company policies
Maintain a professional and drama-free environment
Your decisions and actions must consistently reflect that the Company and Property are the absolute priority
Bring a touch of creativity to improve processes or enhance the Resident experience
Highly approachable, empathetic, and naturally able to engage with diverse personalities
Methodical, reliable, and adheres strictly to schedules and protocols
Excellent organizational skills with a proven ability to manage multiple administrative workflows simultaneously
Articulate and clear, especially when setting boundaries or resolving sensitive issues
Benefits
Competitive salary
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Aishel Real Estate
Aishel Real Estate offers property management services, commercial and investment sales and residential sales.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase