AccruePartners · 6 hours ago
Business Process Analyst (BPA) Consultant
Charlotte, NC
Full-time
Onsite
Mid, Senior Level
3+ years expAccruePartners is a leading consulting firm specializing in high-impact transformation initiatives across various sectors. The Business Process Analyst will play a critical role in standardizing and optimizing core business processes across a multi-state organization, collaborating with stakeholders to develop integrated workflows and SOPs.
CRMHuman ResourcesInformation TechnologySoftware
Hiring Manager
Kristy Jones, CSP
Responsibilities
Conduct discovery sessions with HR, Sales Operations, and local partner teams to understand current practices and identify variation in workflows
Map, document, and redesign end-to-end processes using standardized templates and best-practice frameworks
Develop clear, actionable SOPs and workflow documentation that can be adopted enterprise-wide
Partner with the Integration Manager and functional leadership to support the development of an enterprise integration playbook
Collaborate across HRIS, ERP, CRM, and Field Operations teams to ensure processes align with Viewpoint, BuildOps, UKG, and Salesforce
Support change enablement by training stakeholders on new processes and ensuring documentation is accessible, accurate, and current
Identify process inefficiencies, redundancies, and conflicting practices across partner companies
Build comparative matrices and gap analyses to support decision-making and future integrations
Contribute to project plans, milestone tracking, and documentation required for multi-site deployment activities
Provide clear and timely communication to project stakeholders, documenting risks and recommended solutions as needed
Qualification
Required
3–6 years of experience in Business Process Analysis, HR Operations, Sales Operations, or related functional roles
Proven experience creating SOPs, process maps, workflows, and operational documentation
Strong analytical and process-improvement mindset with the ability to evaluate existing practices and design scalable solutions
Excellent documentation skills
Ability to lead discovery sessions, facilitate cross-functional workshops, and build consensus among stakeholders
Strong communicator capable of translating complex processes into digestible, practical guidance
Ability to travel significantly and operate in fast-paced, evolving environments
Bachelor's degree in Business, HR, Management, or related field
Preferred
Experience working in multi-site, distributed, or acquisition-heavy environments
Familiarity with enterprise platforms such as Viewpoint (ERP), BuildOps (Field Service), UKG (HRIS), or Salesforce (CRM) strongly preferred
Benefits
Competitive consulting rates
Benefits through AccruePartners
Company
AccruePartners
AccruePartners is a staffing and recruiting company providing workforce management solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
JoAnn Siragusa
CFO
Amy Noland Pack
Principal Partner and Co - Founder
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