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Opendoor · 6 hours ago

Senior Manager, Home Sales Advisors

Miami, FL

Full-time

Onsite

Senior Level, Lead/Staff

$110K/yr - $138K/yr

8+ years exp

Opendoor is a company focused on transforming the homeownership experience. The Senior Manager of Home Sales Advisors will lead and scale a high-performance acquisition team, driving pipeline, conversion, and customer experience while mentoring and developing team members.

MarketplaceProperty DevelopmentProperty ManagementPropTechReal Estate

Responsibilities

Inspire & lead your team to act with urgency, to hold themselves accountable, and to create a culture of superior execution in the service of our customers

Own team KPIs (e.g., contacts, conversion rate, revenue, CSAT/NPS) and establish mechanisms to inspect inputs and outputs daily/weekly/monthly

Build, mentor, and performance-manage a multi-layer team; hire and develop talent, including future people leaders

Partner cross-functionally (Marketing, Product, Ops, Pricing/Finance) to refine playbooks, launch pilots, and scale proven motions

Serve as the first point of contact for customer escalations, and to dive into the weeds with your team on a daily basis, removing blockers, handling escalations and communicating up and across as appropriate

Monitor daily/weekly/monthly key metrics including both inputs and outputs

Weigh decisions and work closely with team managers to improve processes with consideration for both the customer experience and our bottom line

Identify and shine a light on operational seams that negatively impact the customer experience

Qualification

Sales operationsData-driven leadershipProgram managementCRM/reporting workflowsStakeholder managementCommunication skillsProblem-solving abilityTeam leadership

Required

Minimum 8 –10+ years in sales or revenue operations, including 3–5+ years leading managers and/or larger IC teams; proven track record of meeting and exceeding targets

Data-driven leader with mastery of sales KPIs and CRM/reporting workflows; comfortable running business reviews and coaching from the numbers

Demonstrated ability to scale outbound and inbound motions while maintaining quality and compliance in competitive/regulated markets

Exceptional communication, influence, and stakeholder management across executives and cross-functional partners

Strong program/project management skills; and thrives in a fast-paced, evolving environment with shifting priorities