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Zarminali Pediatrics · 5 hours ago

Practice Manager

Naperville, IL

Full-time

Onsite

Mid, Senior Level

3+ years exp

Zarminali Pediatrics is building the nation's leading pediatric multispecialty group, focused on transforming pediatric care delivery. The Practice Manager will guide daily operations of the pediatric clinic, ensuring smooth workflows and exceptional patient care while collaborating with support teams to drive operational excellence.

Child CareHealth CareMedical

Responsibilities

Facilitates and owns communication of mission, vision, and organizational values and serves as the glue that connects the field team members with corporate and support departments

Manage day-to-day clinic operations, ensuring adherence to company policies and standards while role modeling the expected behaviors that drive our exceptional culture and commitment to patient care

Manage clinic scheduling, including provider schedules, staff coverage, and patient flow, to optimize access, efficiency, and experience

Collaborate with the centralized support team to implement processes, tools, and technology that enhance operational performance

Uphold our brand and experience standards ensuring that the physical space is always exceptionally maintained

Effectively communicate change and can engage the team to positively implement change

Partner with regional and corporate teams to manage budgets, monitor financial performance, and implement cost-saving strategies

Ensure compliance with billing and coding practices in coordination with centralized billing teams

Monitor inventory and vendor relationships, ensuring proper procurement and cost control

Foster a culture of innovation, accountability, and continuous improvement while driving collaboration across clinicians and team members in support of growth, process improvement, and enhanced patient care

Provide regular guidance and support to clinic staff, ensuring alignment with our goals and values, and hold people managers accountable to this practice to ensure a regular cadence of 1:1 meetings with all clinicians and team members

Accountable for managing and/or coordinating all employee actions including employee status changes, timecard approvals, payroll changes, new-hire onboarding, offboarding, etc. And escalating or seeking support from the People team as necessary

Partner with the People team to recruit, onboard, train, and develop clinic staff

Create a positive culture with engaged clinicians and team members

Train, guide, counsel, and develop team members and effectively utilize best practice performance management techniques (e.g. rounding, meetings, feedback interviews, etc.)

Address performance management concerns and technical issues elevated by direct reports that fall beyond their scope of role

Drive patient satisfaction by ensuring timely, high-quality, and empathetic care delivery

Resolve patient concerns and feedback in collaboration with the regional and centralized teams

Implement and uphold best practices to ensure a seamless and positive patient experience

Conduct regular inspections of the clinic to ensure it is clean, safe, and presentable for patients, families, and our clinicians and team members

Coordinate with janitorial and maintenance services to address cleanliness, repairs, and improvements promptly

Ensure all common areas, exam rooms, and waiting areas meet organizational standards for hygiene and aesthetics

Maintain compliance with all state, federal, and company regulations and policies

Collaborate with the centralized compliance and quality teams to support audits, training, and quality improvement initiatives

Ensure the clinic meets all safety, health, and regulatory standards

Act as a liaison between the clinic and the national support team, advocating for the needs of the clinic while ensuring alignment with organizational goals

Collaborate on growth initiatives, including expansion of services, partnerships, and community outreach programs

Establish and maintain effective working relationships both internally and externally

Stay informed of industry trends and leverage company resources to implement innovations that improve clinic operations and patient outcomes

Qualification

Practice managementHealthcare administrationElectronic medical recordsHealthcare billingCodingLeadership skillsInterpersonal skillsCultural competenceProblem-solving skillsOrganizational skillsCommunication skillsFlexibilityAdaptability

Required

High school diploma or equivalent

3+ years of experience in healthcare, preferably in a pediatric or multi-provider clinic setting

1+ years of experience in a managerial or supervisory role

Previous experience building and leading cross-functional clinical and administrative teams

Proficiency in electronic medical records (EMR) systems and practice management software; athena experience strongly preferred

Knowledge of healthcare billing, coding, and insurance processes

Strong leadership and interpersonal skills with the ability to inspire, manage, and hold diverse teams accountable

Demonstrate authentic leadership by embodying the organizational culture, serving as a visible and trusted spokesperson for their team, and advocating for the needs and voices of all team members

Proven ability to collaborate effectively across a matrixed structure of both centralized and regional teams and leaders to advance initiatives and share best practices

Exceptional organizational, communication, and problem-solving skills

Flexibility and adaptability to thrive in a dynamic and evolving environment

Ability to lead in a culturally diverse environment and promote culturally competent care

Preferred

Bachelor's degree in healthcare administration, business, or a related field preferred

Experience working within a national or multi-site organization is a bonus

Benefits

Paid time off

Medical/dental/vision benefits

Company

Zarminali Pediatrics

Zarminali Pediatrics is building the nation's leading pediatric multispecialty group, focused on supporting families to shape healthy futures for their children by completely transforming the way pediatric care is delivered.

Founded in 2024

Chicago, Illinois, USA

201-500 employees