Datex ยท 2 months ago
Implementation Manager - WMS SaaS
United States
Full-time
Remote
Mid, Senior Level
$100K/yr - $140K/yr
7+ years expDatex is a company focused on delivering Warehouse Management System (WMS) implementation projects for clients worldwide. The Implementation Manager will lead requirement discovery, facilitate solutions design, and train clients while working closely with an Agile delivery team to ensure successful project outcomes.
SoftwareSupply Chain Management
No H1B
Responsibilities
Leading requirement discovery
Facilitating solutions design
Training clients
Customer liaison in fielding concerns, strategizing on solution, and setting expectations or limitations
Adding detail to the Product Backlog items, so the Technical Associates can deliver with confidence
Providing oversight of the technical items delivered by the Technical Associates
Testing of technical solutions in the customer environment
Accountability for the success of client Go Live either on-site or remotely
Assigning tasks and providing training to the Technical Associates
Acting as a client consultant to advise clients in best practices and efficiencies
Assisting the Director and other departments with Process Improvement initiatives
Ensuring all artifacts are stored in the DevOps project for the client
Potentially acting as the Product Owner for a specific Client Delivery Team
Potential working toward specializing in work for customers from a specific industry
Qualification
Required
You must reside in the United States to qualify for this role
You are comfortable maintaining partnerships with Datex internal and external client stakeholders to ensure project timelines are on track and will be met
You know how and when to interact with users and software engineers to ensure business requirements are translated to functional tech specs
You are familiar with and have a solid grasp on software engineering protocols and development
You can troubleshoot WMS software and provide on-site support/training for client warehouse employees
You are familiar with or skilled at assisting in development and testing of WMS software features
You know how to work on the development of warehouse software reports and system features
You have experience in warehouse and logistics functions, such as shipping, receiving, inventory, lifts, etc
Leading requirement discovery
Facilitating solutions design
Training clients
Customer liaison in fielding concerns, strategizing on solution, and setting expectations or limitations
Adding detail to the Product Backlog items, so the Technical Associates can deliver with confidence
Providing oversight of the technical items delivered by the Technical Associates
Testing of technical solutions in the customer environment
Accountability for the success of client Go Live either on-site or remotely
Assigning tasks and providing training to the Technical Associates
Acting as a client consultant to advise clients in best practices and efficiencies
Assisting the Director and other departments with Process Improvement initiatives
Ensuring all artifacts are stored in the DevOps project for the client
Potentially acting as the Product Owner for a specific Client Delivery Team
Potential working toward specializing in work for customers from a specific industry
Bachelor's Degree in relevant subject -or- 7+ years of experience managing software implementation
Superior communication skills - ability to communicate clearly and concisely in both verbal and written mediums
Willing to travel 25% of the time during employment
Preferred
Prior experience in implementing WMS or TMS or other Supply Chain related software
Ability to build and maintain collaborative relationships with department members and clients
Experience in the warehousing industry
Knowledge of Agile work practices
Requirement Effort Analysis
Technical Solution Analysis
Business Process Analysis
Gap Analysis
Quality Control
Client Training
Project Time-Tracking
Knowledge of: SQL
SQL Report Services
Workflow
XML
Technical Documentation
Microsoft Office
Benefits
Medical, Vision, Dental and Life/Disability Insurance available
Paid Time Off and Paid Holidays
401K
Supportive leadership environment
Company
Datex
Datex is a warehouse management SaaS firm that serves operators in complex, regulated third-party logistics, food and beverage, life sciences and industrial industry segments.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
M
Margaret Callaghy
Chief Transformation Officer
M
Michael Parmett
Chief Operations Officer
Recent News
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