Stifel Financial Corp. · 2 hours ago
IT Operations Technician II
Earth City, MO
Full-time
Onsite
Entry, Mid Level
2+ years expStifel Financial Corp. is a global wealth management and investment banking firm that values innovation and client success. The IT Operations Technician II plays a crucial role in ensuring the smooth operation of IT services by monitoring, triaging incidents, and collaborating with teams to improve technical capabilities.
BankingFinanceFinancial Services
Responsibilities
Provides daily operations support and maintenance for IT Services
Manages War Rooms as necessary to resolve high priority incidents
Ensures quality of tickets and timely resolution of incidents in the Operations queue
Manages and appropriately processes incoming communications
Independently resolves and identify when escalation is required
Continually strives to improve skills and maintain current Stifel IT knowledge
Provide training to others
Reviews and develops knowledge articles to support the teams work
Collaborates with other teams on issues and project work
Identifies areas for improvement and provides constructive solutions
Applies intermediate knowledge of core IT components and protocols such as Servers, routers, switches, AD, DNS, TCP, firewalls, browsers, and web services in solving incidents
Other duties as assigned
Qualification
Required
Ability to learn and apply new skills with minimal supervision
Demonstrate a good understanding of Networking, Servers, Cloud or other IT discipline
Shows strong logic and problem solving skills
Demonstrates the ability to deliver positive outcomes in stressful situations
Ability to collaborate and lead a group in solving a problem
Understanding of industry-standard IT best practices and technologies
Strong customer service mindset
Ability to target communication to audience; technical, business, or client
Excellent communication skills
Minimum Required: Associate Degree or equivalent work experience
Minimum Required: 2+ years of experience within the financial services industry and/or IT operations
Prefer ITIL and IT related certifications
Proficient in Microsoft Excel, Word, PowerPoint, and Outlook
Preferred
3+ years of IT Operations experience in 24x7 IOC, NOC, or SOC or other IT Administration role, and customer facing IT service desk experience
Advanced experience in at least one area of ITIL, DevOps, Agile, Cloud, or other Infrastructure discipline
Experience with Monitoring, Observability, and Log Analysis Platforms
Experience in at least one scripting language
Benefits
Health, dental and vision care
401k
Wellness initiatives
Life insurance
Paid time off
Company
Stifel Financial Corp.
Established in 1890, Stifel, Nicolaus & Company, Incorporated is one of the nation’s premier full-service financial services firms, providing brokerage, trading, investment banking, investment advisory, and related services to individual investors, professional money managers, businesses, and municipalities through more than 400 locations across the U.S.
5001-10000 employees
H1B Sponsorship
Stifel Financial Corp. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (4)
2023 (5)
2022 (5)
2021 (6)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
unknown1993-01-08IPO
Leadership Team
Ronald Kruszewski
Chairman and CEO
Anne Perlman
Managing Director, Investment Banking - Stifel
Recent News
2025-11-11
2025-11-11
2025-11-11
Company data provided by crunchbase