Gallagher · 2 hours ago
Senior Client Service Manager
Bloomfield Hills, MI
Full-time
Hybrid
Senior Level
5+ years expGallagher is a company dedicated to helping clients face risk with confidence through a client-centric suite of consulting tools and advanced data analytics. The Senior Client Service Manager will be responsible for delivering outstanding customer service, nurturing client relationships, and guiding team members in risk management needs to ensure high-quality solutions are provided to clients.
ConsultingFinancial ServicesInsuranceManagement ConsultingRisk Management
Hiring Manager
Lina Larrabee, MBA
Responsibilities
Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in high quality and timely manner
Secure existing business and drive the sale of additional services and lines of coverage
Nurture relationships with your buyer in the client organization as well as with the day-to-day client representatives
Guide your team members in addressing a client’s risk management needs through consultative conversations
Mentor Client Service team members through continuous learning, transparent feedback and strong talent development
Conduct periodic audits to ensure compliance standards and service levels are met
Maintain accurate client and policy data and documents within your Gallagher systems
Use Gallagher's technology to improve your productivity and quality
Qualification
Required
Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience
Producer's License
Ability to travel
Proficiency in Microsoft Office
Preferred
Previous insurance knowledge and experience managing client relationships
Solid financial acumen
Previous experience working in Hybrid work setting
Benefits
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
Company
Gallagher
Gallagher is an international insurance brokerage and risk management services firm.
10001+ employees
H1B Sponsorship
Gallagher has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (58)
2024 (31)
2023 (32)
2022 (45)
2021 (36)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
$9.7B2024-12-09Post Ipo Equity· $8.5B
2023-06-22Post Ipo Debt· $1.2B
1984-06-29IPO
Leadership Team
Alec Herring
Area Senior Vice President
Mark Gresser
Executive Vice President
Recent News
2025-12-04
2025-11-19
Company data provided by crunchbase