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NuAxis Innovations · 16 hours ago

Help Desk Specialist

Reno, NV

Full-time

Onsite

Entry, Mid Level

2+ years exp

NuAxis Innovations is a federal IT company dedicated to enhancing customer experience in government solutions. They are currently seeking a customer-focused Help Desk Technician to provide Tier 1 support for the U.S. Fish and Wildlife Service, assisting with hardware and software issues and ensuring the operational integrity of end-user systems.

CRMGovernmentInformation Technology

No H1B

U.S. Citizen Only

Responsibilities

Provide Tier 1 IT support for desktops, laptops, mobile devices, and tablets

Respond to user requests via phone, email, and in-person support channels

Support and troubleshoot Apple iPads, iPhones, and Android mobile devices

Install, configure, and maintain desktop/laptop hardware and software

Track and manage IT service tickets and escalate complex issues as needed

Participate in equipment deployments and system upgrades

Communicate the status of pending requests, outages, and maintenance activities to end users

Maintain documentation and knowledge base articles as needed

Collaborate with server and network teams to resolve cross-functional issues

Qualification

Windows 10/11 troubleshootingMicrosoft Office 365Help desk supportMobile device supportServiceNow familiarityCustomer service skillsDocumentation maintenanceCommunicationWork independently