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MyMichigan Health · 2 hours ago

Manager Physician Practice - Internal Medicine/Endocrinology (Midland)

Midland, MI

Full-time

Onsite

Mid, Senior Level

2+ years exp

MyMichigan Health is a healthcare organization focused on delivering excellent patient care. The Manager Physician Practice is responsible for overseeing the financial, operational, and functional activities of assigned physician practices, ensuring compliance with policies, and enhancing patient access and satisfaction.

Health CareHospital

Responsibilities

Screens, selects, orients, trains and disciplines all personnel. Reviews staffing levels and allocates staffing as necessary within approved budget limitations. Recommends and justifies new positions as needed. Reviews and updates job descriptions for clinical and non-clinical personnel. Duties will be performed in collaboration with personnel’s respective department or entity (MPG, lab, physical therapy, imaging, urgent care, specialty clinics, cardio testing, infusion, nuclear medicine, etc) for Health Park managers

Responsible for written job performance reviews for all employees with input from the providers. Ensures all staff are providing care according to MyMichigan Health policies, procedures and values. Mentors staff on care delivery and interpersonal relationship expectations

Together with MyMichigan Physicians Group Administration, dyad leadership and practice providers, develops and implements short and long term-planning growth and development of the practice/health park. Using A3 methodology, evaluates current processes and implements improvement plans to attain performance goals for patient satisfaction, patient access, quality, employee and provider engagement. Refines practice workflow as needed to enhance overall operations. Proactively communicates and demonstrates positive change management skills during the implementation of new initiatives. Cultivates recommendations for concerns or challenges identified during new project implementations. Identifies and communicates any potential business opportunities to expand/enhance MyMichigan Health services and market share. Works with business development, physician relations and physician liaison teams to develop and implement strategies to grow the market share of MyMichigan Health services and their joint ventures

Prepares capital and operating budgets, including personnel budget. Submits monthly operational and expense variance reports to the Regional Director. Reviews practice management reports (Epic, patient satisfaction, financial, variance reports, quality, etc.) to identify compliance with anticipated performance measures, determine opportunities for improvement and defines action plans when outliers are identified. Ensures that the practice staff are utilizing the appropriate reports and workflows designed for the Physician Enterprise. Responsible for time-of-service payment collections, maintaining acceptable cashiering collection ratios and charge encounter submittals. Assures staff adherence to all insurance and collection payment policies and procedures. Maintains security and proper internal controls of all cash, payment receipts and charge vouchers

Participates on a variety of teams to contribute perspective for redesign of job descriptions, clinical workflow, policies, staff training, practice transformation or interdepartmental A3 teams. Manages the budget to ensure cost effectiveness

Collaborates with dyad leaders and providers to successfully implement new programs, address areas for improvement and design action plans for improvement

Provides constructive evaluation and recommendations to improve processes

Communicates in a timely and professional manner to administration, providers and staff

Arranges for the procurement and maintenance of all office and medical equipment, clinic/facility, and its main operating systems

Problem solves in areas concerning patients, providers, employee relations and/or practice operations

Responds to all formal patient and/or staff complaints

Identifies and communicates any potential business opportunities to expand/enhance practice services and market share

Miscellaneous duties as assigned, including, but not limited to, committee membership and special projects

Participate in community events as a representative of individual subsidiaries and the health system

Maintain regular contact with multiple departments as necessary in order to address issues

Works with MyMichigan Health public relations, marketing, and education team to plan system-wide communication to consumers, physicians and employees

Support provider recruitment, by sharing the resume/CV with the provider team, working with recruiters to assure the team is available to spend time during the site visits with the candidate and responding timely regarding the evaluation of the provider

Qualification

Healthcare managementFinancial managementOperational oversightPerformance improvementAnalytical skillsLeadership skillsStaff trainingCommunity engagementRegulatory complianceBudgetingInterpersonal skillsTime managementProblem solvingCommunication skillsTeamworkAdaptabilityConfidentialityProject managementDecision making