Stellantis Financial Services US · 9 hours ago
Dialer Analyst
Atlanta, GA
Full-time
Onsite
Entry Level
$26/hr - $32.70/hr
1+ years expStellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers. The Dialer Analyst is responsible for managing the Dialer system and Workforce Management to ensure effective operation of call centers through monitoring campaigns and resource allocation.
AccountingFinanceLeasing
No H1B
Responsibilities
Provide real-time dialer support to ensure strategy execution and workforce objectives, including system testing and compliance with outbound dialing regulations
Enhance campaign and agent productivity through effective interaction with department leaders and development of dialer strategies
Generate daily and weekly reports featuring KPI metrics, call volume trends, and staffing summaries to guide decision-making
Utilize expertise in Genesys Cloud CX and other dialer systems for efficient call management and system optimization
Analyze historical call data to forecast volumes accurately, adapting to growth, seasonal changes, and special events for optimal staffing
Develop schedules that meet business goals and employee needs, ensuring service levels and revenue targets are achieved
Provide comprehensive WFM reporting and strategic recommendations to executive management for continuous improvement in service and staffing levels
Qualification
Required
Minimum 1 year experience of Dialer Management and WFM
High school diploma and/or GED
Overtime required – Maybe Required
Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA; Dallas, TX; Houston, TX; Phoenix, AZ
Preferred
Previous Dialer and reporting experience is preferred
Genesys system experience preferred
Benefits
Health insurance (medical, dental, prescription drug, vision) and savings/spending accounts
Virtual office visits
Employee Assistance and Wellness Programs
Company provided life and disability insurance
Supplemental insurance (life, critical illness, auto, pet, identify theft and legal services)
Employee Assistance and Wellness Programs
Tuition reimbursement
Paid Time Off (holidays, vacation flex, and sick days)
Vehicle discounts for loans or lease
401 K
Company
Stellantis Financial Services US
Stellantis Financial Services provides new and used auto financing for Stellantis’ premier brands: Chrysler, Dodge, Jeep®, Ram, Mopar, SRT, FIAT®, and ALFA ROMEO.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Alberto Grippo
Deputy CEO, COO Commercial Lending
Bennie Duck
Executive Vice President and Chief Financial Officer
Company data provided by crunchbase