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Astrion · 2 hours ago

C-sUAS Maintenance Field Service Representative (FSR)

Huntsville, AL

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Astrion is seeking a C-sUAS Maintenance Field Service Representative (FSR) to support our customer in Huntsville, AL. The FSR will perform maintenance, troubleshooting, and repair procedures on complex Department of Defense C-sUAS systems, while also interfacing with customers for support and documentation.

ManufacturingSpace Travel

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Process calls/emails from fielded organizations relating to equipment issues/malfunctions

Maintain phone/email coverage 0600-1800, M-F weekly

Develop processes supporting fielded organizations

Maintain and update list of fielded organizations and assigned equipment

Open, update, and close workorders in COLTS

Perform COLTS configuration management for Line Replaceable Units (LRU)

Maintain and track Trouble Ticket status

Track warranties and maintain logs of fielded systems

Process and relay Trouble Ticket actions to appropriate OEM FSRs as required

Maintain and provide daily Trouble Ticket status to Government Lead

Maintain and provide monthly metrics to Government Lead

Assemble, install, and configure new equipment, systems, and software at customer locations

Perform routine inspections and preventative maintenance on equipment to ensure optimal performance and longevity

Diagnosing and troubleshoot technical problems with products or systems, supporting timely and effective repairs

Develop test, inspection and repair procedures

Conduct training to customers and end-users on proper equipment capability, maintenance procedures, and basic troubleshooting

Maintain accurate records of all service calls, customer interactions, and equipment status

Travel to CONUS and OCONUS locations to perform unscheduled maintenance and repair actions to C-sUAS

Maintain stringent control, accounting, safeguarding, and destruction of sensitive cryptographic hardware and keying material to ensure the security of national communications and information systems

Inspect returned non-operational equipment to verify status and appropriate disposition

Coordinate with system managers regarding spares (systems and components) management

Coordinate shipments of non-operational equipment back to OEM facilities for repair

Other duties as assigned

Qualification

C-sUAS maintenanceDiagnostic tools proficiencyTroubleshooting skillsCOLTS knowledgeTechnical communicationELMS knowledgePreventative maintenanceProblem-solving skills