Bayview Asset Management, LLC · 2 months ago
Senior Desktop Support
Horsham, Pennsylvania
Full-time
Onsite
Senior Level
5+ years expLakeview Loan Servicing is seeking a highly motivated and tech-savvy Sr. Desktop Support Technician to join their IT team. This role involves providing technical support to end-users, troubleshooting issues, and ensuring the smooth operation of the desktop computing environment.
Financial Services
Responsibilities
Provide support and resolve user issues through first-level troubleshooting and managing ServiceNow tickets
Prioritize support requests based on impact and urgency, ensuring timely and effective resolution
Adhere to established service level agreements (SLAs) and document and track issues for resolution in ServiceNow
Identify users and perform in-depth troubleshooting for various applications and systems
Triage complex tickets to higher-level IT support when necessary, ensuring seamless escalation and resolution
Proactively identify potential service interruptions or system outages, taking preventative measures to minimize downtime
Actively participate in IT projects and initiatives, providing technical expertise and support as needed
Handle user access provisioning and account administration requests efficiently and accurately
Identify opportunities for automation or streamlining of tasks to reduce manual effort and increase productivity
Ensure all desktop systems are secure and up to date with the latest security patches and antivirus definitions. Follow internal security policies and best practices
Collaborate with other IT teams to develop and implement best practices for incident management and problem resolution
Create and maintain technical documentation and knowledge base articles
Install, configure, and maintain operating systems (Windows, MacOS), applications, and software updates
Coordinate and implement desktop support projects, including hardware upgrades, software deployments, and process improvements
Collaborate with third-party vendors for hardware replacements, software licensing, and warranty services when required
Diagnose and resolve complex technical issues related to hardware, software, and network connectivity
Identify recurring problems and propose process improvements to enhance desktop support efficiency and reduce incidents
Other duties as assigned by leadership
Qualification
Required
5+ years of experience in desktop support or a related field, with at least 2 years in a senior or leader role
Strong understanding of IT systems and troubleshooting techniques
Excellent verbal and written communication skills
Ability to work independently and as part of a team
Ability to prioritize tasks and manage multiple responsibilities effectively
Ability to adapt to changing priorities and learn new technologies quickly
Ability to work under pressure and meet deadlines
Strong attention to detail and accuracy
Strong knowledge of computer hardware and software
Strong organizational and time management skills
Extensive experience with common operating systems (e.g., Windows, MacOS)
Advanced troubleshooting skills and ability to diagnose and resolve complex technical issues
Knowledge of networking and security concepts
Customer-focused mindset with a commitment to providing exceptional service
Company
Bayview Asset Management, LLC
Bayview Asset Management, LLC (“Bayview”), initially founded in 1993, is a global alternative investment firm that provides flexible capital solutions while seeking to produce attractive risk-adjusted returns for its clients.
1001-5000 employees
H1B Sponsorship
Bayview Asset Management, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (27)
2024 (17)
2023 (30)
2022 (21)
2021 (10)
2020 (14)
Funding
Current Stage
Late StageLeadership Team
Anand Devendran
CEO & Founder Consumer Lending Fintech, Managing Director
Michael Magee, CPA
Chief Financial Officer
Recent News
HousingWire.com
2026-01-06
HousingWire.com
2025-11-29
2025-11-06
Company data provided by crunchbase