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Fanatics · 2 hours ago

Learning Associate, Onboarding

New York, NY

Full-time

Hybrid

Entry, Mid Level

$60K/yr - $80K/yr

2+ years exp

Fanatics is seeking a Learning Associate, Onboarding to deliver seamless and engaging onboarding experiences for new hires. This role will manage logistics, communications, and event production to ensure every new hire feels welcomed and prepared from day one.

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Responsibilities

Coordinate travel booking and logistics for new hires (flights, hotels, ground transportation)

Manage event production, including conference room bookings, AV/tech setup, catering, and supplies

Serve as the point of contact for new hires during their first days on site, ensuring a smooth and welcoming experience

Partner with Security, IT, and Facilities to confirm readiness of badges, laptops, and workspace setup

Manage relationships with vendors for catering, event materials, and swag

Travel to FBG offices (U.S., U.K., Ireland) to support recurring on-site onboarding sessions and ensure consistency across locations

Own calendar management and scheduling of sessions across time zones

Send pre-boarding and onboarding communications to new hires and their managers

Manage the newhire@ email alias, addressing inquiries and troubleshooting issues

Provide live training production support, including Zoom setup, breakout room facilitation, recording, and chat monitoring

Maintain accurate and up-to-date onboarding documentation (guides, FAQs, resource libraries)

Track attendance and participation across all onboarding programs

Collect and organize new hire and manager feedback for continuous program improvement

Prepare and distribute training materials (agendas, slide decks, resource packets)

Maintain alignment with program managers (L&D, CX, FMX) to ensure consistent experience across teams

Escalate issues quickly (e.g., IT access problems, travel delays, scheduling conflicts) to minimize disruption

Qualification

HR operationsEvent coordinationLearning & developmentZoomGoogle WorkspaceService mindsetLearning platformsOrganizational skillsCommunication skillsDetail-oriented