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Siemens Healthineers · 9 hours ago

Cash and Collections Manager

Knoxville, TN

Full-time

Onsite

Mid, Senior Level

$83K/yr - $115K/yr

3+ years exp

Siemens Healthineers is a leader in medical technology, pioneering breakthroughs in healthcare. The Cash and Collections Manager will oversee the process of collecting outstanding debts and managing cash flow, including developing credit policies and leading the collections team to maximize debt recovery while maintaining customer relationships.

Health CareHealth DiagnosticsMedicalMedical Device

Responsibilities

Manage a team of cash and collections team members, providing guidance, support, and training as needed

Develop and implement effective collections strategies and procedures to maximize debt recovery while maintaining positive customer relationships

Monitor and analyze the performance of the collections team, implementing measures to improve productivity and success rates

Review and evaluate delinquent accounts, determining appropriate actions to be taken in accordance with company policies and legal requirements

Communicate with customers during the escalation path regarding their outstanding debts, negotiating payment plans, settlements, or other resolutions

Maintain accurate and up-to-date records of all collections activities, ensuring compliance with regulatory guidelines and internal policies

Collaborate with cross-functional teams, including legal, finance, and customer service, to resolve complex or escalated customer issues

Stay current on best practices in collections, implementing process improvements as needed to improve efficiency and results

Provide statistics, data analysis, and reports on the progress of the collection department

Develop and maintain relationships with external collection agencies, attorneys, and other service providers as necessary

Handle account reconciliations, journal entries and monthly reporting

Ensuring timely resolution of unapplied cash

Performs other related duties as needed

Qualification

Collections managementData analysisLeadership skillsBachelor’s degree in accountingCorporate ERP systemsVerbal communicationWritten communicationProblem-solvingAttention to detailInterpersonal skillsOrganizational skillsTime management

Required

Bachelor's degree in accounting or related field

Minimum of 3-5 years of experience in collections, preferably in a supervisory or managerial role

Excellent verbal and written communication skills, with the ability to effectively negotiate and persuade customers to resolve outstanding debts

Proven leadership skills, with the ability to motivate and guide a team to achieve targets and deadlines

Exceptional organizational and time management skills, with the ability to prioritize and handle multiple tasks simultaneously

Analytical mindset, with the ability to analyze data, identify trends, and make data-driven decisions

Strong problem-solving skills, with the ability to think creatively and find innovative solutions to collections challenges

Excellent attention to detail, ensuring accuracy in all records and communications

Strong interpersonal skills, with the ability to build and maintain positive relationships with customers and colleagues

Preferred

Strong PC skills (MS Office software like Word, PowerPoint, Excel and Outlook)

Strong attention to detail and enjoy problem solving

Enjoy working in a fast-paced environment and able to pivot tasks based on business needs

Corporate ERP systems, Oracle a plus

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Long-term and short-term disability insurance

Paid parking/public transportation

Paid time off

Paid sick and safe time

Company

Siemens Healthineers

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Siemens Healthineers is a healthcare technology company that provides diagnostic and therapeutic products and services. It is a sub-organization of Siemens.

Founded in 1847

Malvern, Pennsylvania, USA

10001+ employees