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Boldyn Networks · 3 hours ago

Network Engineer

Grand Forks, ND

Full-time

Onsite

Entry, Mid Level

$90K/yr - $100K/yr

1+ years exp

Boldyn Networks is reimagining the future of interconnectivity, and they are seeking a knowledgeable and customer-oriented Network Engineer. In this role, you will ensure the networks managed exceed client expectations by providing exceptional customer service, troubleshooting network issues, and implementing network access control solutions.

InfrastructureMobileWireless

Comp. & Benefits

Responsibilities

Providing exceptional customer service

Proficient in utilizing a PC and familiar with the Microsoft Office Suite

Responding to emergency outages promptly

Administration: Configure, administer, and document custom policies for Network Access Controls

Security guidelines: Adhere to strict Information Systems security guidelines in all incidents

Design: Analyze, design, and implement network access control solutions based on industry best practices

Support: Provide support for Cisco ISE, Firepower, ASA, Fortinet, and Palo Alto firewall engineering, installation, configuration, operation, maintenance, and management

Collaborating within Operations to resolve end-user and network escalations

Provide technical support and troubleshooting for network-related issues

Monitoring, investigating, and actioning equipment alarms

Collaborating with Boldyn Networks on customer installation activities as required and contributing to project-related tasks as assigned

Tracking and updating escalation tickets

Ensuring that Boldyn Networks policies and end-user agreement are upheld

Assisting in your region as assigned

Attending training events

Obtaining required certifications

Completing additional reporting, documentation, and administrative tasks as required

Qualification

Network monitoring toolsCisco networking technologiesNetwork infrastructure designNetwork access controlCertifications CCNACertifications CCNPCertifications etc.Troubleshooting network issuesCustomer serviceCommunication skillsOrganizational skillsSelf-motivation

Required

Excellent written and verbal communication skills

Strong Organizational Skills

Exceptional Customer Service

Experience in effectively diagnosing and resolving network outages (layers 1-3)

Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)

1-3 years of experience designing, implementing, and maintaining network infrastructure

Providing exceptional customer service

Proficient in utilizing a PC and familiar with the Microsoft Office Suite

Responding to emergency outages promptly

Administration: Configure, administer, and document custom policies for Network Access Controls

Security guidelines: Adhere to strict Information Systems security guidelines in all incidents

Design: Analyze, design, and implement network access control solutions based on industry best practices

Support: Provide support for Cisco ISE, Firepower, ASA, Fortinet, and Palo Alto firewall engineering, installation, configuration, operation, maintenance, and management

Collaborating within Operations to resolve end-user and network escalations

Provide technical support and troubleshooting for network-related issues

Monitoring, investigating, and actioning equipment alarms

Collaborating with Boldyn Networks on customer installation activities as required and contributing to project-related tasks as assigned

Tracking and updating escalation tickets

Ensuring that Boldyn Networks policies and end-user agreement are upheld

Assisting in your region as assigned

Attending training events

Obtaining required certifications

Completing additional reporting, documentation, and administrative tasks as required

Deeply ingrained self-motivation

Technical aptitude is essential; being able to quickly learn, assess issues, and apply your knowledge effectively is crucial

Communication and Prioritization; triaging customer needs, alongside the ability to examine information, seek clarity, devise solutions, exercise judgment, and work systematically and efficiently

Taking initiative; respond quickly and appropriately to requests that come to you from internal and external customers

Physical requirements; you'll use your hands to type, use power tools, stand, walk, reach with arms and hands, and may have to step over, climb or balance around obstacles, twist, stoop, kneel, crouch, or crawl

On-call Environment; this position is on-call and may need to work weekends, holidays, or hours outside of normal/typical business hours in the event of an outage or scheduled maintenance window

Travel; you will have to travel occasionally to Austin, TX for training, projects, and other campuses to assist another department