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Nextracker Inc. · 10 hours ago

Customer Success Manager

California, United States

Full-time

Onsite

Senior Level, Lead/Staff

$120K/yr - $140K/yr

8+ years exp

Nextracker Inc. is driving the global energy transition with an integrated clean energy technology platform. They are seeking a proactive and technically savvy Customer Success Manager to lead post-sales engagement for clients utilizing robotic inspection services and AI-based camera monitoring solutions, ensuring customer satisfaction and maximizing value from their technologies.

Renewables & Environment

H1B Sponsor Likely

Responsibilities

Lead seamless onboarding experiences tailored to robotic inspection and AI monitoring deployments

Translate technical capabilities into operational value for diverse customer environments

Serve as the primary point of contact for assigned accounts, fostering trust and long-term partnerships

Conduct regular check-ins, performance reviews, and strategic planning sessions with clients

Monitor customer health metrics and proactively address risks to satisfaction or renewal

Champion customer feedback internally to inform product development and service enhancements

Collaborate with engineering, field service, and support teams to resolve issues and optimize system performance

Ensure SLAs and KPIs are met across inspection cycles and monitoring deployments

Develop and deliver tailored training materials to empower customer teams

Stay current on product updates and industry trends to advise clients effectively

Qualification

Customer success managementTechnical account managementRobotics expertiseAI-driven servicesCRM tools familiarityCustomer advocacyExceptional communicationStrategic thinking

Required

8+ years of proven experience in customer success, technical account management, or field operations—preferably in robotics, automation, or AI-driven services

Strong understanding of industrial inspection workflows and remote monitoring technologies

Exceptional communication skills with the ability to translate technical concepts for executive and operational audiences

Strategic thinker with a bias for action and a passion for customer advocacy

Familiarity with CRM tools, ticketing systems, and customer health dashboards

Preferred

Solar Asset Manager experience

Benefits

Health care coverage

Dental and vision

401(K) participation including company matching

Company paid holidays with unlimited paid time off

Generous discretionary company bonuses

Life and disability protection

Stock compensation

Company

Nextracker Inc.

Nextpower™ (formerly Nextracker) designs, engineers, and delivers an advanced energy technology platform for solar power plants, innovating across structural, electrical, and digital domains.

Founded in 2013

Fremont, CA, US

1001-5000 employees

H1B Sponsorship

Nextracker Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (28)

2024 (23)

2023 (16)

2022 (17)

2021 (13)

2020 (17)