Wawa, Inc. · 1 month ago
Supervisor of Internal Technicians - PA market
Media, PA
Full-time
Onsite
Mid, Senior Level
3+ years expWawa, Inc. is a company dedicated to enhancing everyday experiences through its team of associates. The Supervisor of Internal Technicians is responsible for managing a team to ensure the maintenance and inspection of stores, optimizing human resources and equipment to meet customer service demands while maintaining corporate standards.
CoffeeCustomer ServiceFood and BeverageOil and GasRetail
Responsibilities
Manage and lead team of approximately 12-14 associates to complete agreed store services within cost and service level agreement (SLA) parameters. Structures development opportunity for staff associates
Manage and is responsible to ensure the proper safety and maintenance of a fleet of vehicles and heavy equipment including vans, power washing truck, bucket truck and line striping equipment
Inspect all stores assigned to ensure that corporate standards are met for building, painting, landscaping, lot, equipment, plumbing, electric and lighting. Ensure off-standard conditions are properly rectified
Foster and maintain a positive relationship with store operations in assigned area
Work with Vendor Managers to assess stores’ needs and make recommendations for repair and replacement to site, building and equipment
Serve as Project Manager for large site projects coordinating, scheduling, collaborating and providing cross functional oversight for store operations, internal and external vendors during repair, construction or installation projects. Communicate status to all impacted persons and departments. Make decisions that have a large financial impact
Maintain and manage all inventory repair and maintenance items stocked in tech vans and warehouses needed to support assigned stores
Make recommendations for store improvements and closings by performing site and building inspections and providing estimates on potential repair costs
Serve as a Facilities liaison between Real Estate, Legal and Marketing
Manage the preparation and coordination of stores for openings, closings and project work to inspect contractor work and asset movement
Maintain and submit all necessary administrative requirements as determined by the Internal Tech Manager in an orderly and timely manner to include invoicing, inventory and payroll documents
Responsible for responding to emergency calls. Provide on-site support when necessary to resolve issues
Lead completion of demand work orders with prescribed SLAs, productivity and efficiency. Manage completion of preventative maintenance programs to standard and within budget
Identify opportunities for process or service improvements that support company strategic objectives
Identify and communicate service integration opportunities that favorably impact service quality, service level, or cost
Identify, develop, and implement process improvements related to store repair and maintenance activities
Provide overall direction and support for team and monitor and assess individual work in accordance with high standards of excellence. Provide feedback, coaching, support, opportunities for development, complete performance appraisals, take corrective action when appropriate, and participate in hiring decisions
Qualification
Required
Ability to manage group of field associates in a team environment and collaborate with peer managers
Excellent oral and written communication skills
Excellent customer service skills
Ability to work with little or no supervision
Detail oriented and excellent organizational skills
Excellent analytical and problem solving skills
Ability to handle multiple projects simultaneously and independently
Excellent interpersonal skills
Proven self-starter with demonstrated ability to make decisions
Excellent leadership skills
Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity, and teamwork
Must possess and maintain a Valid Driver's License
Requires 75% local travel
Must participate in the Facilities on-call schedule rotation
Ability to lift/push/pull up to 72 lbs occasionally
Ability to lift/push/pull up to 40 lbs occasionally
May be asked to perform the following physical actions occasionally: standing, crouching, bending, reaching above the shoulders, reaching below the waist, reaching horizontally, squatting, climbing, kneeling, pushing, pulling, and grasping firmly
May be asked to withstand extreme environmental temperatures (hot and cold)
May have to work in extremely wet conditions occasionally
Remain current with industry trends and codes related to building and site
Work in accordance with all Wawa Safety, OSHA and ANSI standards
Three to five years of management experience, preferably in a construction or manufacturing setting
Trade experience in carpentry, light plumbing, and food service equipment repairs, as well as technical training in HVAC, refrigeration and technology
Competent in Microsoft Office and corporate software packages
Preferred
Bachelor's degree preferred
Company
Wawa, Inc.
Here at Wawa, the sky's the limit. Voted as “America’s Favorite Convenience Store,” Wawa operates a chain of convenience retail stores located in Pennsylvania, New Jersey, Delaware, Maryland, West Virginia, Indiana, Ohio, Kentucky, Virginia, North Carolina, Georgia, Alabama, Florida, and Washington D.C.
10001+ employees
H1B Sponsorship
Wawa, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (8)
2023 (13)
2022 (12)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$0.71MKey Investors
PennDOT
2023-08-15Grant· $0.71M
Leadership Team
Grahame Wood
Founder
Recent News
The Morning Call
2025-12-27
Dayton Daily News
2025-12-19
2025-12-14
Company data provided by crunchbase