LegalZoom · 6 hours ago
Quality Specialist
Frisco, TX
Full-time
Onsite
Entry, Mid Level
$54K/yr - $86K/yr
2+ years expLegalZoom is a leader in online legal services, dedicated to helping people navigate the legal system. The Quality Specialist role focuses on implementing quality assurance practices to ensure accuracy in document processing and drive continuous improvement through data analysis and proactive measures.
ConsultingLegalLegal TechProfessional Services
Responsibilities
You will be responsible for implementing proactive quality checks and acting as the final point of quality control to prevent defects from reaching the customer
This includes meticulously reviewing processed documents and digital uploads for 100% accuracy before the information is made available to the customer
You will identify any errors, omissions, or discrepancies
Your proactive approach extends across all stages of the document processing workflow
You will rely on data and rigorous analysis to prevent future defects and drive continuous improvement
This includes: Root Cause Analysis (RCA) & Corrective Actions: You will lead formal RCA investigations for quality defects using Lean Six Sigma best practices, such as Poka-Yoke, to move beyond symptoms and implement long-term process improvements
You are responsible for maintaining a comprehensive, real-time dashboard to track key performance indicators (KPIs), providing visibility into operational health
You will track these key quality metrics, including defect rates, processing times, and a breakdown of common errors
By the end of each week, you must complete process audits to ensure efficient queue management and adherence to standardized procedures
You will also establish a formal process for monitoring "failed" queues to prevent lost documents
You will use your analysis to provide constructive feedback to the operational team and inform management decisions
You will help to develop and refine quality control checklists, standard operating procedures (SOPs), and training materials related to quality
You will also maintain accurate and detailed records of all quality checks, findings, and corrective actions taken
All activities must be performed in strict accordance with company SOPs, service level agreements (SLAs), and regulatory requirements
You will assist in training new and existing team members on quality standards and best practices
You will also serve as a subject matter expert on all quality protocols related to the mail processing workflow
You will be involved in feedback loops with engineering and other teams to advocate for necessary system improvements based on quality defects
You will extend the quality framework to our network partners by implementing a formal process with regular audits and clear metrics to ensure adherence to mail handling and quality standards
You are expected to be on-site 5 days a week
Collaborate with the document intake and processing teams to implement quality checks at each stage of the workflow, identifying potential failure points and implementing process changes to prevent errors before they occur
You will document any errors found rigorously to identify patterns, and use this data to inform root cause analysis and implement systemic improvements
Your role requires a proactive mindset and a commitment to transparency
Occasional travel may be required as needed
Qualification
Required
Minimum of 2+ years of experience in a quality assurance or quality control role, preferably within a high-volume, deadline-driven environment
Demonstrated experience with proactive quality assurance methodologies is a must; this role is not solely reactive
Exceptional attention to detail and a methodical approach to problem-solving
Strong verbal and written communication skills, with the ability to provide clear and constructive feedback
Proficiency with document management systems, scanning software, and database applications
Ability to work independently and as part of a team in a fast-paced environment
Strong organizational skills and the ability to manage multiple priorities simultaneously
High school diploma or equivalent required; an associate's or bachelor's degree is a plus
Preferred
Experience in the legal, financial, virtual mail, or registered agent service industries is a plus
Benefits
Medical, Dental, Vision Insurance
401k, With Matching Contributions
Paid Time Off
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Short-Term/Long-Term Disability Insurance
Fertility
Mental Health
One Medical
Fringe lifestyle benefits up to $250
Company
LegalZoom
LegalZoom is a technology platform giving access to professional legal advice so people can protect what matters most.
501-1000 employees
H1B Sponsorship
LegalZoom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (19)
2023 (26)
2022 (27)
2021 (14)
2020 (22)
Funding
Current Stage
Public CompanyTotal Funding
$951.7MKey Investors
Registered AgentsPermiraPolaris Partners
2024-07-10Post Ipo Equity· $0.7M
2023-09-06Post Ipo Secondary· $140M
2021-06-30IPO
Leadership Team
Dan Wernikoff
Chief Executive Officer
Jeff Stibel
Chairman and CEO
Recent News
2025-11-25
Company data provided by crunchbase