Ping Identity · 5 hours ago
CX Business Analyst II
Denver, CO
Full-time
Hybrid
Mid, Senior Level
$85K/yr - $102K/yr
5+ years expPing Identity is a company focused on providing secure and seamless digital experiences. As a CX Business Analyst, you will bridge the gap between business needs and technical solutions, engaging with stakeholders to understand goals and define requirements that align with strategic objectives.
GovernmentIdentity ManagementSecuritySoftware
Responsibilities
Understanding business needs: Engaging with internal departments and external stakeholders to understand business goals, objectives, and pain points
Develop Business Rational Cases and proposals for the business cases
Requirements gathering and analysis: Eliciting, documenting, and analyzing functional and technical requirements for projects and systems
Process analysis and design: Analyzing current business and customer processes to identify inefficiencies and design improved workflows
Solution development and implementation: Contributing to the development and implementation of solutions, which may involve new software, systems, or process changes
Create enablement content, material and perform training on process changes and updates
Data analysis and reporting: Analyzing data to uncover trends and insights, and creating reports and visualizations to present findings to internal and external stakeholders
Communication and stakeholder management: Effectively communicating with diverse stakeholders, including technical teams, management, and end-users, to ensure alignment and manage expectations
Testing and quality assurance support: Supporting testing activities and ensuring solutions meet business and customer needs
Data-Driven Insights: Utilize customer usage patterns and other data telemetry to gain insights, provide proactive guidance, and enhance customer retention
Qualification
Required
5+ years of experience working in Business Analyst role
Analytical skills: Ability to analyze complex information, identify problems, and develop solutions
Communication skills: Excellent verbal and written communication to effectively interact with various stakeholders
Presentation Skills - ability to put together high quality and branded presentations for internal and external viewing
Problem-solving skills: Ability to address challenges and find practical solutions
Technical aptitude: Familiarity with IT systems, software applications, and data analysis tools (e.g., Excel, SQL, Tableau, Power BI, Salesforce, Gainsight)
Business acumen: Understanding of business principles, operations, and industry trends
Teamwork and interpersonal skills: Ability to collaborate effectively with colleagues and stakeholders
Organizational skills: Strong organization and time management to handle multiple projects and tasks
Adaptability and flexibility: Ability to adjust to changing business needs and project requirements
Benefits
Generous PTO & Holiday Schedule
Parental Leave
Progressive Healthcare Options
Retirement Programs
Opportunity for Education Reimbursement
Commuter Offset (Specific locations)
Company
Ping Identity
Ping Identity provides cloud-based identity management software for companies and government organizations.
1001-5000 employees
H1B Sponsorship
Ping Identity has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (3)
2023 (2)
2022 (3)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$128.35MKey Investors
Kohlberg Kravis RobertsAppian VenturesGeneral Catalyst
2022-08-03Acquired
2019-09-18IPO
2014-09-18Series F· $35M
Leadership Team
Andre Durand
Founder & CEO
Rob Otto
Field CTO/Principal Solutions Architect
Recent News
BiometricUpdate.com
2025-12-27
2025-12-16
Company data provided by crunchbase