Bass Pro Shops · 2 hours ago
Retail Manager - CLUB Membership
Scarborough, ME
Full-time
Onsite
Entry, Mid Level
2+ years expBass Pro Shops is a leading outdoor retail company, and they are seeking a Retail Manager for their CLUB Membership program. The role focuses on overseeing the CLUB credit program, enhancing the CLUB customer experience, and leading a team while promoting a culture of outstanding service and collaboration.
E-CommerceHuntingRetail
Responsibilities
Consistently exemplifies outstanding CLUB Customer Service Experience standards by incorporating CLUB exclusive benefits into conversations
Promotes current CLUB cost savings programs to our customers by effectively merchandising and signing products for higher visibility
Actively listens to customers to address questions and concerns regarding the CLUB program
Develops and implements strategies to improve the CLUB customer experience
Serves as the primary CLUB liaison to ensure the retail leadership team and all outfitters are knowledgeable regarding current CLUB promotions and programs available to our customers
Collaborates with internal and external partners to execute successful onsite and offsite events representative of the Bass Pro Shops and Cabela’s CLUB brand standards
Build strong and collaborative relationships with the General Manager, fellow managers, and outfitters to gain credibility and influence
Motivates and inspires outfitters by giving them the tools and training to be confident in their approach leading to success with referrals
Leads by example, serves as a role model and coach for peers and outfitters
Facilitates CLUB 101 training with all new Outfitters during the onboarding process, creating a fun and engaging learning environment
Supports Outfitter recognition by implementing the Members Only program and creating store level CLUB recognition and engagement initiatives to build a CLUB culture
Creates a strategy around recruiting and retaining great talent
Promotes a positive outfitter centric culture focused on developing self and others
Provides timely, honest feedback, coaching and guidance for underperforming outfitters, creating an individualized development plan for improvement
Designs and executes strategies to help meet key CLUB metrics
Reviews and analyzes CLUB reporting daily for key performance metrics
Partners with General Manger to develop and lead execution of corrective action plan for improving key metrics being missed
Executes all Bass Pro Shops and Cabela’s CLUB operational and compliance programs
Coordinates and improves execution of all department functions to further drive performance and compliance
Successfully executes all training, communication, account servicing, marketing material, and payments at the retail store
Serves as the leader for the CLUB instant issuance process including training others on all inventory management procedures
ALL OTHER DUTIES AS ASSIGNED - The above information is a general description of the scope of work and leadership skills for the CLUB Membership Manager role
Qualification
Required
High School Diploma or Equivalent
2 to 4+ years Sales, Management, or Leadership Experience
Ability to calculate figures and amounts such as discounts, commissions, and percentages
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret a variety of other financial, legal, and technical information
Ability to read and analyze certain reports
Ability to write reports and business correspondence
Ability to effectively present information and respond to questions from Managers, associates, customers, and the public
Ability to conduct meetings and presentations to groups
Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems
Demonstrated strong interpersonal skills
Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff
Demonstrated use of Team concept of Management
As needed for training and CLUB off-site events
Constantly communicates with others to exchange information
Regularly computer work, walking and standing
Occasionally sitting and lifting up to 50lbs
Occasionally work in outdoor elements, hot and cold temperatures
Occasionally work in noisy environments
Benefits
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Medical
Dental
Vision
Health Savings Account
Flexible Spending Account
Voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund
And more!
Company
Bass Pro Shops
Your Adventure Starts Here! Find gear for Fishing, Boating, Hunting, Camping, and much more at Bass Pro Shops. It is a sub-organization of Great American Outdoors Group.
10001+ employees
H1B Sponsorship
Bass Pro Shops has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (9)
2023 (15)
2022 (14)
2021 (5)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
unknown2015-02-10Series Unknown
Leadership Team
Gary Wissig
Sr. Director, Revenue & Business Intelligence
Recent News
Arizona Daily Star
2025-12-28
EIN Presswire
2025-11-12
Company data provided by crunchbase