Visiting Angels Columbus Ohio · 1 month ago
Office Manager – Senior Home Care
United States
Full-time
Remote
Mid Level
$63K/yr - $68K/yrVisiting Angels Columbus Ohio is a home care company dedicated to providing exceptional service to seniors and veterans in the community. The Office Manager is responsible for coordinating daily operations, focusing on marketing, administration, case management, and scheduling to ensure effective support for caregivers and clients.
Hospital & Health Care
Responsibilities
Support our marketing team as they make business partnerships across central Ohio
Support the onboarding and follow-up of new inquiries to ensure timely assessment scheduling
Manage the seamless transfer of client contacts between referrals, sales, and case management
Assist in the facilitation of referrals to our strategic business partners
Serve as the primary point of contact for the office, managing phones, emails, walk-ins, and general inquiries
Maintain accurate office records, filing systems, and documentation required for compliance with state regulations and Visiting Angels standards
Oversee office supply inventory, equipment maintenance, and vendor relationships
Assist with payroll preparation by verifying caregiver timesheets and resolving discrepancies
Maintain audit readiness in compliance with Visiting Angels and Ohio standards
Assist in the creation, improvement, and modification of new policies and procedures
Ensure policies, procedures, and forms are updated and followed consistently
Assist with the coordination and delivery of care plans under the direction of the Client Wellness Manager (LPN)
Communicate with clients and families regarding schedule changes, care concerns, or service adjustments
Maintain client files, care plans, and documentation for accuracy and regulatory compliance
Participate in service recovery and problem resolution efforts to maintain high client satisfaction
Track client care needs, reassessments, and required documentation to support compliance and continuity of care
Identify additional client needs and facilitate services either through our care or an outbound partner referral
Manage caregiver schedules to ensure all client shifts are staffed appropriately and efficiently
Monitor open shifts and proactively fill them through caregiver outreach, texting systems, or scheduling software
Maintain accurate schedule records and notify clients of changes promptly
Collaborate with HR to match new caregivers to suitable clients based on skills, availability, and location
Assist with caregiver attendance management, including late arrivals, call-offs, and performance-related scheduling adjustments
Maintain the on-call rotation requirements if applicable
Qualification
Required
Experience in home care, healthcare administration, or a service-based business preferred
Strong organizational and multi-tasking skills with the ability to prioritize effectively in a fast-paced environment
Excellent verbal and written communication skills
Proficiency in scheduling software, CRM systems, and basic office applications - Wellsky (ClearCare), Google Workspace, etc
Ability to maintain confidentiality and handle sensitive information professionally
Compassionate, patient-focused mindset aligned with Visiting Angels' mission
Benefits
Bonuses
Commission
Benefits
PTO
Company
Visiting Angels Columbus Ohio
Visiting Angels Columbus West is a well-established home care agency located in the heart of Clintonville (Beechwold area) that has been proudly serving Columbus, Ohio, and its western suburbs for over 20 years.
Founded in 2005
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase