FanDuel · 3 days ago
Customer Support Agent, Evenings and Weekends
Jersey City, NJ
Full-time
Onsite
Entry Level
$21/hr - $21/hr
1+ years expFanDuel Group is the premier mobile gaming company in the United States and Canada. They are seeking Customer Support Agents with a customer-centric mindset to assist players of the Number 1 Sportsbook in the US, responding to inquiries and resolving issues across various channels.
Fantasy SportsGamingSports
Responsibilities
Respond promptly and professionally to customer inquiries via various channels including live chat, email, and phone
Assist customers with account-related queries, betting and promotion inquiries, and technical issues
Provide explanations on betting options and outcomes, odds, promotions, and policies
Investigate and resolve customer complaints or issues efficiently and effectively
Escalate complex problems to higher-level support or management when necessary
Follow up with customers to ensure satisfactory resolution of issues
Maintain a deep understanding of our sports betting platform, including available sports, markets, and features
Stay updated on sports events, odds changes, and industry trends
Educate customers on how to navigate the platform, place bets, and utilize features effectively
Adhere to regulatory requirements and company policies related to responsible gaming and customer verification
Identify and report any suspicious activities or potential compliance issues
Assist customers with setting limits, self-exclusion, and accessing responsible gaming resources
Ability to work a flexible schedule, I.e., holidays, weekends, evenings, and overnight in addition to large sporting events (Super Bowl, Kentucky Derby, March Madness) as needed
Candidate must comply with and support the company’s responsible gambling policies, procedures, and initiatives
Qualification
Required
Minimum 12 months Customer Service experience in the Sports Betting industry
Strong knowledge of sports and betting terminology, including various types of bets and odds formats
Excellent communication skills, both verbal and written
Ability to adapt and deliver in a fast-paced environment
Strong problem-solving abilities and attention to detail
Familiarity with customer service software and CRM systems
Willingness to work flexible hours, including evenings, weekends, and holidays
Commitment to upholding responsible gaming practices and compliance standards
Candidates must be able to complete initial training during the day shift and must be located in the state of New Jersey, within 120 miles from Jersey City
Preferred
Previous iGaming experience
Passionate about sports
Ability to adapt to and embrace any challenge and opportunity presented to them
Benefits
Health plans to choose from (some as low as $0 per paycheck)
Programs for fertility and family planning
Mental health support
Fitness benefits
Generous paid time off (PTO & sick leave)
Annual bonus and long-term incentive opportunities (based on performance)
401k with up to a 5% match
Commuter benefits
Pet insurance
Medical, vision, and dental insurance
Life insurance
Disability insurance
A 401(k) matching program
Short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation
Company
FanDuel
FanDuel is a gaming company that offers sportsbook, daily fantasy sports, horse racing, and online casino games.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$416.2MKey Investors
Kohlberg Kravis RobertsShamrock Capital AdvisorsComcast Ventures
2020-12-03Acquired
2017-09-12Series E
2016-09-14Convertible Note· $55M
Leadership Team
Josh Ives
SVP Customer Experience Operations
Caralyn Cooley
Chief People Officer
Recent News
Sports Business Journal
2026-01-19
2026-01-13
2026-01-12
Company data provided by crunchbase