Fidelity Investments · 2 days ago
Principal Systems Engineer
Roanoke, TX
Full-time
Hybrid
Lead/Staff
10+ years expFidelity Investments is seeking a strategic and proactive leader to serve as a Principal Systems Engineer. In this role, you will drive operational excellence, observability, and automation for critical contact center applications supporting both Wealth and Workplace Investing business units.
Asset ManagementFinanceFinancial ServicesRetirementWealth Management
No H1B
Responsibilities
Lead initiatives to improve observability, automation, and operational efficiency for critical associate-facing applications
Drive proactive monitoring and telemetry to reduce reactive firefighting and improve incident response
Partner with engineering and business leaders to prioritize and resolve top issues impacting associate experience
Implement automation and self-service capabilities to reduce manual intervention and accelerate resolution times
Establish and track SLIs/SLOs to measure and improve reliability and performance
Communicate progress and outcomes to senior leadership and stakeholders
Qualification
Required
10+ years of experience in technology operations, systems engineering, or production support leadership
Proven ability to lead and deliver complex improvement initiatives in large-scale environments
Strong background in IT Service Management (ITSM), incident/problem management, and operational process optimization
Expertise in observability and monitoring tools (e.g., OTEL, Splunk, DataDog, Prometheus, Grafana)
Experience implementing SLI/SLO/SLAs and reliability engineering practices
Familiarity with automation and scripting (Python, Bash, PowerShell, or similar)
Solid understanding of On-Prem and Public Cloud environments (AWS/Azure/GCP)
Experience supporting 24/7, high-availability production environments
Knowledge of networking, load balancing, and security fundamentals
Agile and DevOps mindset with experience in CI/CD and operational automation
Leadership excellence: Ability to inspire, mentor, and guide teams toward operational excellence
Strategic thinking: Skilled at identifying top issues and opportunities for improvement
Execution focus: Proven track record of driving projects from concept to measurable outcomes
Collaboration and influence: Ability to work across engineering, product, and business teams
Data-driven mindset: Comfortable using KPIs and metrics to track progress and communicate impact
Lead initiatives to improve observability, automation, and operational efficiency for critical associate-facing applications
Drive proactive monitoring and telemetry to reduce reactive firefighting and improve incident response
Partner with engineering and business leaders to prioritize and resolve top issues impacting associate experience
Implement automation and self-service capabilities to reduce manual intervention and accelerate resolution times
Establish and track SLIs/SLOs to measure and improve reliability and performance
Communicate progress and outcomes to senior leadership and stakeholders
Preferred
ITIL
AWS
SRE-related credentials
Company
Fidelity Investments
Fidelity’s mission is to strengthen the financial well-being of our customers and deliver better outcomes for the clients and businesses we serve.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$152.82MKey Investors
Apple
2020-12-28Secondary Market· $2.5M
2018-01-14Secondary Market· $1M
2017-05-03Secondary Market· $12.5M
Leadership Team
Abigail Johnson
Chairman & CEO
Jeanmarie Ward
Senior Vice President of Architecture
Recent News
2026-01-23
Livemint.com
2026-01-22
Company data provided by crunchbase