University of Maine · 2 months ago
Administrative Specialist CL3 - Enrollment Management (2079)
46 University Drive, Augusta, ME, 04330, US
Full-time
Onsite
Mid Level
$21.09/hr - $21.09/hr
3+ years expThe University of Maine at Augusta is seeking applicants for a full-time Administrative Specialist, Career Level 3 (CL3) position in the Division of Enrollment Management. The CL3 will assist students and applicants in Enrollment and Information Services, focusing on support for student service questions regarding registration, billing, financial aid, and general university information.
EducationSocial EntrepreneurshipUniversities
No H1B
Responsibilities
Handling verbal and written communications for a broad range of questions, issues and requests in assigned area of responsibility; preparing customized memos and related communications for non-routine issues; identifying needs of various parties to determine appropriate response
Developing and maintaining complex databases
Researching, sorting and summarizing a variety of routine and some non-routine data and information; integrating information from multiple data sources, and applying basic problem solving as needed
Planning and coordinating simple projects and events
Interpreting policies and procedures in order to provide support and direction to internal and external parties
Reviewing, interpreting, and explaining policies/procedures to students/partners/other staff
Providing a full range of communications, both verbally and in writing, regarding non-routine questions, issues and procedures; handling the most complex and sensitive customer/student requests requiring a comprehensive understanding of relevant policies, procedures and rules; preparing individualized responses for non-routine and/or escalated issues
Supporting student needs by responding to questions
Representing the department to internal and external parties (e.g., at meetings, conferences, etc.)
Developing complex queries requiring connections between multiple tables/databases in response to non-routine issues
Evaluating the impact of events, programs, and activities
Organizing and coordinating special projects and/or initiatives for the Vice President of Enrollment Management and Marketing, and Director of Enrollment Partnerships
Provide clerical and administrative support for the Vice President and the Director of Enrollment Partnerships in the Division of Enrollment Management
Qualification
Required
High school diploma or GED; AND three years of academic or administrative support experience
Computer literacy, including proficiency with Microsoft applications and data entry and retrieval
Excellent organizational skills and attention to detail
Excellent oral and written communication skills, including strong telephone and interpersonal communication skills
Ability to work as part of a team and independently
Ability to problem-solve in a fast-paced environment
Must enjoy working with the public both by telephone, electronically, and in person
Preferred
60 credits or more of higher education or equivalent work experience and training
Experience working in higher education, preferably student enrollment functions
Knowledge of student enterprise data systems such as PeopleSoft/Oracle Campus Solutions
Familiarity with contact relationship management (CRM) databases
Familiarity with the University of Maine at Augusta or the University of Maine System
Knowledge of document imaging and management
Benefits
Tuition benefits (employee and dependent)
Comprehensive insurance coverage including medical, dental, vision, life insurance, and short and long-term disability
Retirement plan options
Company
University of Maine
UMaine is a public university with various graduate and undergraduate degree programs and research opportunities.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$22.48MKey Investors
National Institute of Food and AgricultureAgricultural Research ServiceMaine.gov
2023-06-14Grant· $0.65M
2023-04-24Grant· $2.25M
2022-12-13Grant· $0.47M
Leadership Team
David Dvorak
Director, New England Combined Heat and Power Technical Assistance Partnership
Meredith Whitfield
Chief Marketing and Communications Officer
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