Apple Bank · 2 months ago
Floor Person/Safe Deposit Attendant
New York, NY
Full-time
Onsite
New Grad, Entry Level
0+ years expApple Bank is a financial institution seeking a Floor Person/Safe Deposit Attendant to maintain customer traffic flow and assist with safe deposit box operations. The role involves overseeing customer interactions, reporting security issues, and ensuring the bank's operational efficiency.
Financial ServicesFinTech
No H1B
Responsibilities
Stand on the banking-floor at all times and observe customer traffic flow; maintain lines at teller windows and platform areas
Respond to customer inquiries and refer them to appropriate areas within the branch for detailed information or service
Report unusual situations or potential issues that were observed on the banking floor to branch management
Assist customers in the rental of new safe deposit boxes and/or the surrendering of existing boxes; refer all estate and legal safe deposit box matters to branch management
Verify signature on access ticket versus customer contract prior to granting customer access to a safe deposit box
Escort customer to the bank vault, remove safe deposit box from the nest and carry box to a coupon room
Inspect the coupon room to ensure that personal articles were not left behind and return the box to the nest in the presence of customer
Ensure that sufficient number of locks for safe deposit boxes are available on premises
May open the bank in the morning; close and lock bank doors at the end of business
Maintain security at branch by admitting only authorized p before and after bank hours
Maintain vault area and depositor tables in a neat and orderly manner; replenish necessary supplies
Update records and performs data entry
Ensure current interest rates are properly posted and product literature is displayed in racks
Assist in changing the locks for customers who lost keys
May be required to perform light custodial duties, including but not limited to cleaning the banking floor to maintain a neat appearance; sweeping the sidewalk to remove litter and performing light snow removal during periods of inclement weather
May assist with the opening and or closing of the vault
Adhere to Bank Code of Conduct
Perform other duties as requested
Qualification
Required
High school diploma or GED required
6+ months working in a bank setting
Knowledge of policies and procedures related to daily safe deposit operations
Must possess basic computer skills
Knowledge of bank security procedures including alarms and surveillance cameras
Display strong interpersonal skills when interacting with customers
Demonstrated ability to identify potential security issues and provide a resolution in a timely manner
Display courteous and friendly behavior
Ability to lift and carry safe deposit boxes weighing up to 10 lbs. from vault to coupon room
Ability to climb a step stool to remove safe deposit boxes from the nest
Must be able to work weekends and/or extended hours or at neighboring branch locations as needed
Mandatory training may require occasional travel
Company
Apple Bank
As the largest state-chartered savings bank in New York, with over $17.5B in assets, Apple Bank offers a full range of retail banking services to individuals and businesses across the five boroughs of New York City, Long Island, Westchester and Rockland counties, and New Jersey.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Debi Gupta
Senior Executive Vice President and Chief Technology Officer
Arthur Prusan
Executive Vice President & Chief Credit Risk Officer
Recent News
Company data provided by crunchbase