LEDVANCE · 4 weeks ago
Quality Engineer - CQM
Versailles, KY
Full-time
Onsite
Entry Level
1+ years expLEDVANCE is seeking a Quality Engineer to manage customer claim resolution and work closely with manufacturing teams to improve product quality. The role involves evaluating failed products, proposing quality measures, and providing technical support to customers while ensuring compliance with warranty terms.
Lighting
No H1B
Hiring Manager
Marci Piper
Responsibilities
Working under general management and with a high level of technical creativity, develops comprehensive approaches to meeting the technical Quality objectives of customer technical system analysis, interaction with Customers, Sales, Product Management, Marketing, R&D, Supplier Quality and Manufacturing to effectively resolve customer claims and reduce cycle time
Evaluate failed product to identify root cause. Propose and/or evaluate design and process quality measures and systems to ensure product quality during design and manufacturing phases, often identified as a result of 8D Methodology for resolving the problem
Design and install quality control process sampling systems, procedures and statistical techniques for claim management
Designs or specifies inspection and testing mechanisms and equipment necessary to troubleshoot customer claims. Recommends revision of specifications when needed and collaborates with manufacturing plants to validate effectiveness
Provide first level technical support to customers for troubleshooting technical issues as well as responding to product safety and liability claims involving our product
Conduct customer site visits and report on results. Travel time can be up to 25%
Ensure that all claims handled are appropriately reported within Customer Quality Management so they become part of the feedback to the Business Unit Product, Quality and Supplier Managers
Qualification
Required
Bachelor's degree in Electrical Engineering (or relevant field)
Preference for 1 year of experience or more
Solid understanding of troubleshooting and typical failure modes of circuit boards and their components with minimal access to schematics
Experience with instruments such as oscilloscopes, multimeters, color measuring and temperature measuring equipment
Demonstrated ability to work within a team structure with cross-functional relationships
In-depth working knowledge of SAP and Microsoft Office Suite
Must have excellent written and verbal communication since this position will be in contact with customers as well as internal key function heads
Ability to negotiate resolutions with customers is key
Preferred
Statistical methods training and experience are desired (8D Methodology, FMEA and Six Sigma, Lean Manufacturing)
Benefits
Position is eligible for the LEDVANCE employee referral program.
Company
LEDVANCE
A worldwide leader in innovative lighting products as well as intelligent and connected lighting solutions (Smart Home).
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Sacit Gunduz
Chief Executive Officer
Thanh Lam Pham
Chief Executive Officer
Recent News
2025-11-01
2025-10-09
2025-09-12
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