ServiceNow Developer – CSM jobs in United States
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Alldus · 1 week ago

ServiceNow Developer – CSM

positionUnited States
timeContract
remoteRemote
senioritySenior Level
date5+ years exp

Alldus is hiring on behalf of a leading US organization for an experienced ServiceNow Developer with strong expertise in Customer Service Management. This role involves contributing to the design, development, and enhancement of ServiceNow CSM solutions supporting nationwide customer and field service operations.

Artificial Intelligence (AI)Recruiting
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Growth Opportunities

Responsibilities

Develop and configure ServiceNow CSM modules to meet business requirements
Collaborate with architects and business process consultants to design and implement scalable CSM solutions
Customize workflows, UI policies, business rules, and integrations to enhance customer and agent experiences
Support upgrades, testing, and troubleshooting within the CSM environment
Create and maintain technical documentation, ensuring adherence to development best practices
Participate in agile delivery cycles, contributing to sprint planning and reviews

Qualification

ServiceNow developmentCustomer Service ManagementJavaScriptGlide APIFlow DesignerService PortalREST/SOAP APIsCSM data modelAgile deliveryServiceNow certificationsTechnical documentation

Required

5+ years of hands-on ServiceNow development experience, including 2+ years with CSM
Proficiency in JavaScript, Glide API, Flow Designer, and Service Portal
Experience integrating ServiceNow with external systems via REST/SOAP APIs
Strong understanding of CSM data model, case management, and field service workflows

Preferred

ServiceNow certifications in System Administration and CIS-CSM certification are preferred

Company

Alldus

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Alldus is a specialist staffing company with one single purpose: To connect the best people in Artificial Intelligence & Digital Transformation.
dateFounded in 2018
location
Dublin, Dublin, IRL
people-size11-50 employees
web-link
https://alldus.com/

Funding

Current Stage
Early Stage

Leadership Team

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Steven Quinn
Chairman
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Company data provided by crunchbase