Technical Customer Service Representative jobs in United States
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Wolters Kluwer · 6 hours ago

Technical Customer Service Representative

positionWichita, KS
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Wolters Kluwer is seeking a Technical Customer Service Representative to provide support to business and individual tax software clients. This role involves resolving moderate to complex inquiries through various communication channels and participating in process improvement initiatives.

BankingFinanceInformation ServicesInformation TechnologyLegalMobilePublishingSoftware

Responsibilities

Handle phone, e-mail, and chat support for moderate to complex system or content issues; identify, resolve, and escalate issues when necessary; record these interactions in our customer relationship database
Identify and document resolution to reoccurring inquiries
Cross-train on other products and systems
Participate in projects and as well as process improvement initiatives
Provide general reports to management as requested
Participate in product testing and review as required
Secure and keep confidential product and customer data

Qualification

Tax principlesComputerInternet skillsMicrosoft OfficeCommunication skillsService orientationHandle complaintsDetail-orientedWork in teamsWork ethic

Required

Associates Degree in MIS, Computer Science, or Information Technology OR equivalent work experience
Knowledge of tax, accounting and audit principles, practices and legislation/regulations
Computer and internet skills including Microsoft office
Service orientation - high commitment to meeting needs of customers and colleagues
Strong communication skills both written and verbal
Ability to diffuse and provide effective resolution to customer complaints
Detail-oriented and able to handle multiple top priorities
Ability to function in a fast-paced, collaborative, matrixed team environment
Strong work ethic and passion for excellence
Ability to work flexible schedule and manage overtime as required to meet objectives

Company

Wolters Kluwer

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Wolters Kluwer is an information services company specializing in software solutions and services for the healthcare and legal sectors.
dateFounded in 1836
location
Alphen Aan Den Rijn, Zuid-Holland, NLD
people-size10001+ employees
web-link
http://www.wolterskluwer.com

Funding

Current Stage
Public Company
Total Funding
$1.78B
2025-06-23Post Ipo Debt· $578.76M
2025-03-13Post Ipo Debt· $542.74M
2024-03-11Post Ipo Debt· $655.84M

Leadership Team

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Jason Marx
CEO, Wolters Kluwer Tax & Accounting
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Nancy McKinstry
CEO
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Recent News

Business Wire
Wolters Kluwer CCH® Tagetik achieves IBM Cloud for Financial Services® Validated designation
2025-12-18
Business Wire
Wolters Kluwer Indicator Survey Finds Lower Concern Levels Following Significant Drop in Regulatory Penalties
2025-12-16
thefly.com
Wolters Kluwer, ABMS partner to expand quality, safety improvement initiatives
2025-12-09
Company data provided by crunchbase