Serval · 2 months ago
Head of AI Engineering
San Francisco, CA
Full-time
Onsite
Senior Level, Lead/Staff, Director/Executive
$250K/yr - $450K/yr
6+ years expServal is an AI platform for IT teams that replaces legacy systems with automation. As Head of AI Engineering, you will shape the future of the platform by building foundational parts of the AI system and defining key technologies for the product.
Agentic AIArtificial Intelligence (AI)Information TechnologyNatural Language Processing
Responsibilities
You will partner closely with our CTO to define and implement the foundational AI / ML architecture for Serval and select key technologies for our platform
You will be responsible for building AI-powered product capabilities and refining them through ongoing evaluation
Be a champion for user experience, incorporating a deep understanding of our users to guide design decisions alongside the founding team
Help us deliver on our technical and product roadmap
Help establish engineering best practices and standards within the team
Mentor junior engineers and contribute to a culture of technical excellence
Qualification
Required
6+ years of experience as an AI / ML focused software engineer
Experience with applied AI development: You have built new products or systems from the ground up using foundational models
You have experience creating and fine-tuning new models, then deploying and refining them in production
Deep appreciation for and commitment to delivering outstanding user experiences
Exceptional communication skills and a proven ability to work cross-functionally
Comfortable with the pace and ambiguity of a fast-growing startup environment
Degree in Computer Science or a related engineering field
Preferred
Experience with some of the technologies in our stack: Go, GRPC, Kubernetes, React, Typescript, AWS and Terraform
Early-stage experience at a startup
Benefits
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Company
Serval
Serval provides an AI-native IT service management platform that automates routine tasks and streamlines help desk requests.
11-50 employees
Funding
Current Stage
Growth StageTotal Funding
$122MKey Investors
Sequoia CapitalRedpoint
2025-12-11Series B· $75M
2025-10-21Series A· $47M
Leadership Team
Jake Stauch
Founder and CEO
Recent News
2025-12-16
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2025-12-16
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2025-12-16
Company data provided by crunchbase