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Metropolis Technologies · 7 hours ago

Customer Service Representative - Non driving

Detroit, MI

Full-time

Onsite

New Grad, Entry Level

$15/hr - $16.50/hr

0+ years exp

Metropolis Technologies is an artificial intelligence company focused on enhancing parking experiences through computer vision technology. The Customer Service Representative will be responsible for managing parking operations, assisting customers, and ensuring the cleanliness and organization of the parking facility.

Artificial Intelligence (AI)Computer VisionMachine LearningParkingSoftware

Growth Opportunities

Responsibilities

Ensure that appropriate number of cars is kept on location throughout shift, cars are being parked in an appropriate fashion and the lot is kept clean and presentable

Direct incoming customers to available parking spaces

Count vehicles on location throughout shift, as needed

Write and issue violation warnings to tenants and visitors that violate garage policies

Patrol transient and reserved parking levels on foot or in customized motor carts, if applicable

Provide assistance to customers that have forgotten where they parked their vehicle

Responsible for being at work every scheduled day, on time and in uniform

Courteously assist Customers by answering any questions they may have. If necessary, direct the Customer to the Facility Manager for further assistance

Control traffic at entrances and exits as needed

Assist in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the Facility Manager

Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager

Communicate debris, water, oil spills and etc. to garage office

Substitute for Valets when necessary, if authorized

Have a thorough knowledge of all areas of the garage, thorough knowledge of the major streets, landmarks and freeways in the area of the garage

Assist Facility Manager with other duties as needed

Qualification

Customer serviceMathematical skillsAppearancePhysical staminaCommunication skills

Required

Less than High School education or one month related experience, training or an equivalent combination of education and experience

The individual will only be required to have and maintain a valid state-issued driver's license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business

Availability to work 2nd shift, 3rd shift and/or weekends may be required

Ability to read and comprehend simple instructions, short correspondence, and memos

Ability to write simple correspondence

Ability to effectively present information in one-on-one situations to customers and other employees of the company

Ability to add, subtract, two digit numbers and multiply and divide with 10's and 100's

Ability to perform these operations using units of American money

Employees will be required to maintain a neat and clean appearance and be in complete uniform at all times

The employee is regularly required to stand; walk; and use hands to handle cash and equipment

The employee is occasionally required to sit and climb or balance

The employee must occasionally lift and/or move up to 25 pounds