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Canon USA · 6 hours ago

Client Service II Representative- Receptionist

New York, NY

Full-time

Onsite

Entry Level

$17.20/hr - $23.37/hr

1+ years exp

Canon USA is a leader in digital imaging and innovation, seeking a Client Service II Representative- Receptionist. The role focuses on providing exceptional customer service, managing site operations, and performing general front office duties to ensure smooth workflow and communication with clients and staff.

Consumer ElectronicsDigital MediaElectronicsHardwareManufacturingPhotographyProductivity Tools

No H1B

Responsibilities

Promptly informs supervisor of potential problems or customer concerns

Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal

Strong focus on providing good customer service

Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded

Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements

Responsible for communicating and training team in changes to workflow or procedure

Oversees and manages daily and monthly records on service activity

Effectively communicates with the client and staff

Where appropriate, may serve as main point of contact to the client for daily activity and participate in client meetings on account activity

Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location

Attends cross-functional trainings to ensure ability to provide coverage when short-staffed

Responsible for performing general front office reception duties such as greeting visitors, answering phone calls, taking messages, scheduling conference rooms, entering data into computer

Responds to customer needs and requests, accepts deliveries and sets up food and beverages for meetings

May also be responsible for copy/binding/copier maintenance