Reyes Fleet Management · 1 month ago
Customer Solutions Analyst
Rosemont, Illinois
Full-time
Onsite
Entry Level
1+ years expMartin Brower is a leading company in the supply chain management sector, and they are seeking a Customer Solutions Analyst. The role involves designing solutions using the Salesforce platform, supporting business services, and collaborating with various stakeholders to enhance customer solutions.
Food & Beverages
Responsibilities
Contribute to the design of new solutions aimed at enhancing Customer Solutions leveraging the Salesforce platform and associated applications
Support SCIS Business Services by identifying opportunities where new or improved products can meet business needs. Conduct gap analyses and review current ("As-Is") versus future ("To-Be") processes
Create mock-ups and prototypes to demonstrate new capabilities within existing and upcoming solutions
Assist in identifying and quantifying potential benefits of proposed solutions when required
Under the guidance of the Product Lead, collaborate with the Salesforce IT development team to provide clear specifications and direction for product development initiatives
Support the Product Lead in solution design and ensure effective communication and understanding among Supply Chain Analysts (SCAs), Business Analysts (BAs), and Business Leads/Subject Matter Experts (SMEs) across markets
Other projects or duties as assigned
Qualification
Required
Bachelor's degree in supply chain, business administration or IT Engineering with 1 to 2 plus years of related experience
Strong knowledge of information systems and technical trends
Knowledge of ERP, BI and SCM software
Previous experience in business process analysis (As-IS, To-BE, Gap Analysis)
Preferred
1 to 2 years of experience in designing business solutions, ideally focused on customer-centric systems
1 to 2 years of hands-on experience with Salesforce platform implementations
Proven ability in business process analysis, including current vs. future state assessments and gap analysis
Familiarity with Supply Chain solutions such as WMS, TMS, and APS, as well as Business Intelligence tools like Power BI and Tableau, is a strong advantage
Benefits
Medical
Dental
Vision coverage
Paid Time Off
Retirement Benefits
Complimentary Health Screenings
Company
Reyes Fleet Management
Reyes Fleet Management (RFM) is a part of Reyes Holdings, supporting most of our locations' fleet for each of our business units across the United States.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase