Serval · 1 month ago
Head of Forward Deployed Engineering
San Francisco, CA
Full-time
Onsite
Director/Executive
$200K/yr - $400K/yr
7+ years expServal is building an AI platform for IT teams to automate workflows and improve efficiency. The Head of Forward Deployed Engineering will lead the team responsible for deploying the AI platform into complex IT environments, ensuring customer value and providing insights for product development.
Agentic AIArtificial Intelligence (AI)Information TechnologyNatural Language Processing
Responsibilities
Build and lead the Forward Deployed Engineering function, defining its charter, processes, and hiring plan
Own customer implementations and pilots, ensuring rapid, reliable value delivery for strategic accounts
Write production-quality code to extend Serval’s platform, integrate APIs, and solve unique customer challenges
Develop reusable onboarding frameworks, turning bespoke deployments into repeatable, scalable patterns
Partner with Product & Engineering to translate field learnings into roadmap priorities and platform improvements
Act as a trusted advisor to customers’ IT and Security leaders, guiding them through automation design and rollout
Drive technical strategy for migrations, integrations, and long-term account success
Recruit, mentor, and develop a world-class team of forward deployed engineers who embody Serval’s pace and precision
Establish metrics and systems to track deployment velocity, adoption, and satisfaction across accounts
Qualification
Required
7–10+ years of software engineering experience, with 3+ years leading technical or customer-facing teams
Proven track record of building and scaling Forward Deployed / Software Engineering teams in a fast-paced SaaS or AI environment
Strong technical foundation — capable of reading and writing production code, building APIs, and debugging distributed systems
Experience working directly with enterprise customers on deployments, integrations, and architecture design
Excellent communication skills — able to translate between technical and executive audiences
Builder's mindset: thrives in ambiguity, moves fast, and creates process where none exists
Deep customer empathy and the ability to balance short-term needs with long-term platform evolution
Based in or willing to work from our SF HQ, 5 days/week, with occasional travel to customers
Preferred
Prior startup experience as an early technical or engineering leader
Knowledge of IT, Security, or workflow automation domains
Comfort working with LLM-based or AI agent systems in production
Strong opinions on how “agentic” deployment teams should operate and measure success
Benefits
Impact: Shape the customer experience for our AI-driven platform, directly influencing Serval’s product and trajectory.
Growth: Be a founding member of Serval’s forward deployed team. Accelerate your career as Serval scales rapidly.
Culture: Join a fast-paced team that values velocity, high performance, and fun.
Company
Serval
Serval provides an AI-native IT service management platform that automates routine tasks and streamlines help desk requests.
11-50 employees
Funding
Current Stage
Growth StageTotal Funding
$122MKey Investors
Sequoia CapitalRedpoint
2025-12-11Series B· $75M
2025-10-21Series A· $47M
Leadership Team
Jake Stauch
Founder and CEO
Recent News
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