Apply on Employer Site

Aidoc · 5 hours ago

Customer Success Manager (Eastern US)

New York, NY

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Aidoc is a company dedicated to transforming patient outcomes through clinical AI. The Customer Success Manager will work closely with customers and internal teams to enhance customer relationships and demonstrate the value of Aidoc's AI solutions.

Artificial Intelligence (AI)Health CareMachine LearningMedical Device

Culture & Values

Responsibilities

Serve as the customer's advocate and the customer’s trusted advisor- You are the bridge between Aidoc and our customers:

Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders

Lead discussions with our customers (top physicians in prestige medical centers)

Understand each customer’s pain points and their workflow and enhance the value of AI in their departments

Define the next steps and work on “making things happen” with our R&D teams

Serve as the liaison between our customers and internal teams:

Work with the technical team to ensure smooth onboarding of new customers

Drive product enhancements and work cross-functionally with internal teams (Product, Data, AI) by representing the customer perspective

Have a deep understanding of our solutions, their expected performance, and the user interface

Drive value demonstration of our solution for our customers:

Perform data analysis and storytelling using data. Make insights out of the data and present it to our customers

Initiate and help execute research initiatives

Qualification

Customer Success ManagementData AnalyticsStakeholder ManagementMedical Imaging ExperienceProject ManagementMultitaskingResearch ExperienceCommunicationProblem Solving