DSV - Global Transport and Logistics · 2 days ago
Senior Control Tower Specialist, Road Transport US
Lancaster, TX
Full-time
Onsite
Mid, Senior Level
$51K/yr - $69K/yr
3+ years expDSV - Global Transport and Logistics is the world's 3rd largest supplier of global solutions within transport and logistics. The Senior Control Tower Specialist plays a critical role in overseeing transportation and logistics activities, ensuring seamless execution from pickup to final delivery while managing customer and carrier relationships.
Freight ServiceInsuranceLogisticsSupply Chain ManagementTransportationWarehousing
Responsibilities
Oversee the full lifecycle of shipments from pickup to final delivery, including appointment scheduling, load monitoring, and delivery confirmation
Serve as the escalation point for complex final mile delivery issues and determine corrective actions in partnership with stakeholders
Analyze trends in service failures, accessorials, delivery refusals, and customer feedback
Develop process improvement strategies to increase on-time and in-full delivery metrics
Interpret and enforce service-level agreements (SLAs) with a deep understanding of customer contracts, ensuring compliance across internal and external stakeholders
Collaborate with Control Tower Managers, Key account Managers, and external logistics providers to streamline communication and service execution
Investigate and resolve exceptions, customer escalations, or carrier delays with minimal oversight
Provide timely communication updates with carriers, customers, and internal stakeholders
Monitor real-time shipment data and system inputs across the Transportation Management System (TMS), ensuring accuracy and consistency with service goals
Provide strategic insights and recommendations to leadership based on shipment trends, carrier performance, and customer KPIs (e.g., OTIF)
Partner with internal teams such as Sales, Warehouse Operations, and Customer Success to support integrated service solutions
Lead or support special initiatives, systems enhancements, or customer onboarding related to final mile logistics
Support ad-hoc reporting and project assignments as delegated by management
Track last-leg movements and proactively resolve any foreseen and unforeseen delays
Other duties and project work as assigned
Qualification
Required
High School diploma or equivalent required; Bachelor's degree in business, logistics, supply chain management, or a related field is preferred
3 years' experience in logistics, transportation brokerage, or related field required; 5+ years preferred
Experience with Transportation management software
Prior experience interpreting contracts or SLAs and implementing logistics solutions a plus
Ability to perform basic mathematical calculations, such as calculating mileage, costs, rates
Proficient with all Microsoft Office applications, Word, Excel, Teams and PowerPoint
Experience with transportation management systems or relative system platform a plus
Fluency in English is required; knowledge of additional languages is a plus
Strong analytical, problem-solving, and decision-making skills
Ability to work independently and prioritize competing responsibilities in a deadline-driven environment
Excellent written and verbal communication skills, including escalation and stakeholder updates
Collaborative mindset with the ability to influence others cross-functionally
Strong understanding of logistics workflows, documentation, accessorials, and regulatory requirements related to delivery operations
Organized, detail-oriented, and proactive
Ability to build and cultivate strong relationships
Driven, enthusiastic, and highly motivated
Benefits
Medical
Prescription
Dental
Vision
Life insurance
Flexible and health spending accounts
Short and long-term disability coverage
Wellness resources
401(k) plan offers company-matching contributions up to 5%
Generous paid time off
Paid holidays
Additional floating holidays
Company
DSV - Global Transport and Logistics
At DSV, we keep supply chains flowing in a world of change.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6.02B2024-10-04Post Ipo Equity· $5.49B
2024-06-26Post Ipo Debt· $534.02M
2002-06-28IPO
Leadership Team
Irene Hill
Chief Executive Officer
Angie Hornik
Human Resources Business Partner
Recent News
2025-12-18
Company data provided by crunchbase