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La-Z-Boy Incorporated · 2 hours ago

Design Associate

Mission Viejo, CA

Full-time

Onsite

New Grad, Entry Level

La-Z-Boy Incorporated is an industry-leading organization focused on the transformational power of comfort. The Design Associate role involves driving sales through exceptional customer service and assisting designers in achieving sales goals while developing knowledge in interior design.

FurnitureManufacturingSales

Responsibilities

Drives Sales Contribute to store sales goals by selling furniture, accessories and services offered by La‐Z‐Boy

Promote the Design program & assist the Designer to achieve established Design program sales goals

Consistently execute the La‐Z‐Boy selling process and strive to provide a favorable experience to all customers

Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow‐up, after sale service and continuing contact with all previous and potential customers

Maximize store promotions, marketing initiatives, and grassroots programs

Maintain strong knowledge of the features and benefits of existing and new product lines

Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service

Execute and champion the Design process following the established company guidelines

Responsible for supporting design related functions in the store

Provide the highest level of customer service to all current and future customers

Ensure that each La‐Z‐Boy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process

Effectively use Podium to ensure customer satisfaction and future follow‐up

Make sound business decisions to deliver customer satisfaction and promote team environment

Provide support by being responsive to incoming phone calls and emails

Assist in handling customer issues and/or complaints. Provide appropriate solutions and alternatives to the customer to achieve a satisfied experience

Maintain a positive working relationship with all store employees

Assist to train, coach and develop new peers on La‐Z‐Boy product knowledge and selling process/skills to achieve store sales goals

Help promote and champion a culture of sales and service

Assist with maintenance of the overall visual appearance of store, this includes but is not limited to maintaining floor and/or showroom displays, tagging products and accessories, maintaining accessory catalogs and design center fabrics, supporting floor moves, and maintaining general store cleanliness

Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries

Responsible for accurately completing daily On‐Point system logs

Show a sense of urgency, enthusiasm and excitement with the store team and customers

Maintain adequate knowledge of company standards, product knowledge and internal processes and systems

Consistently schedule deliveries with customers

Responsible for opening and closing of the store

Qualification

Sales experienceCustomer service skillsCommunication skillsMicrosoft OfficeInterpersonal skillsOrganizational skillsPersuasion skillsNegotiation skillsTime managementTeamworkAttention to detail

Required

High School Diploma or equivalent

Previous selling experience and ability to close a sale strongly preferred

Excellent communication, customer service skills, and organizational skills

Strong interpersonal skills to effectively communicate, build rapport, and positively influence

Demonstrated persuasion and negotiation skills

Ability to effectively manage time and conflicting priorities

Ability to effectively and productively work with others as a team

Ability to work the schedule and hours dictated by business needs

Ability to work evenings, weekends and holidays as required

Initiative to meet assigned goals, missions and objectives and motivated to achieve more

Strong attention to detail

Proficient in the use of Microsoft Office, including Word, Excel, Outlook and PowerPoint

Preferred

Bachelor's degree in Business or a related field

Benefits

Medical

Vision

Dental

Basic Life Insurance

401k retirement plan with company match of up to 6%

Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time

Company

La-Z-Boy Incorporated

Glassdoor3.2

La-Z-Boy Incorporated brings the transformational power of comfort to people, homes, and communities around the world—a mission that began when our founders invented the iconic recliner in 1927.

Founded in 2015