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Troon · 15 hours ago

General Manager/Chief Operating Officer

Bluffton, SC

Full-time

Onsite

Director/Executive

10+ years exp

Troon is a leading golf and club management company, and they are seeking a General Manager/Chief Operating Officer for Belfair Golf Club, one of America’s most prestigious private clubs. The GM/COO will be responsible for the overall success, culture, and strategic leadership of all club operations, ensuring excellence in service and member experience.

Hospitality

Responsibilities

Serve as the chief steward of Belfair’s mission, culture, and brand of excellence

Provide strategic leadership in the development and execution of the Club’s short- and long-range plans

Administer and implement Club policies, procedures, and initiatives established by the Board of Directors

Direct all department heads, including Golf Operations, Agronomy, Community and Common Areas, Food & Beverage, Sales & Marketing, Finance, Tennis & Recreation, Marketing, Human Resources and all Member Services

Oversee the preparation and management of operating and capital budgets; ensure sound financial performance and effective resource allocation

Monitor and analyze key financial and operational metrics, making fact- and data-based decisions to drive performance

Ensure the highest standards of quality across all facilities, programs, and services—including golf, dining, fitness, and social experiences

Foster a strong service culture that prioritizes member engagement, satisfaction, and retention

Lead and inspire a high-performing team; attract, develop, and retain top talent

Collaborate with the Board to establish strategic policies and long-term capital plans

Manage an extensive community and club multi-year Capital Plan

Represent the Club in the community and within the private club industry to enhance Belfair’s reputation and influence

Maintain compliance with all local, state, and federal regulations; ensure safe and well-maintained facilities

Qualification

Financial AcumenOperational ExpertiseStrategic LeadershipTechnology ProficiencyMember RelationsGovernance & CollaborationCommunity AwarenessPartnership MindsetBachelor's degreeProfessional certificationsCommunicatorReal Estate Market Understanding

Required

Bachelor's degree in Business, Hospitality Management, or a related field (advanced degree preferred)

Minimum of 10 years of progressive leadership experience in private clubs, resorts, or similar hospitality environments; multi-course or multi-outlet experience preferred

Proven track record of strategic leadership, operational excellence, and member engagement

Professional certifications such as Certified Club Manager (CCM) or Certified Chief Executive (CCE) are highly desirable

Strong Communicator with written and verbal skills and can engage the club's committees with professionalism and control

Is able to engage the club with Troon philosophy and resources

Able to understand local and regional Real Estate Markets

Benefits

Comprehensive benefits program

Performance incentives

Company

Troon

Experience the world of Troon® at the greatest golf properties in the world the next time you play one of our luxury golf courses! Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail.

Founded in 1990

Scottsdale, Arizona, US

10001+ employees