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the LEGO Group · 7 hours ago

Senior Manager - North Atlantic District

Virginia, MN

Full-time

Hybrid

Senior Level

$110K/yr - $165K/yr

The LEGO Group is a dynamic company focused on creativity and imagination in play. They are seeking a Senior Manager to lead a dedicated team, enhance customer experience, and drive district sales through frequent store visits and effective team management.

Consumer GoodsEducationEnterprise SoftwareToys

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

50% drive district sales and overall store health with frequent visits to stores

Extensive travel from store-to-store (up to 85%) within district

Meet growth targets for sales metrics such as UPT (units per transaction), ADS (average dollar sale) and customer conversion

Work with the Store teams to consistently produce excellent customer experiences through customer service and interaction, cleanliness, merchandising and atmosphere

Partner with Store Managers through weekly conference calls, personalized follow-up calls, written exchanges, and visits to the stores

Communicate consistently with store personnel to ensure understanding of and compliance with store policy and procedures

Act as the liaison between head office and the stores

Respond to store level issues and customer complaints

Carry out fundamental duties across various store positions as necessary

Support and enforce company policies, procedures, and guidelines

Maintain communication with employees at all levels of the company

Supervise Store Managers through planning, assigning, and directing their overall responsibilities

Communicate, execute, and follow-up on all operational directives, marketing, visual and merchandising initiatives

20% managing store expenses and meet return on sales targets

Control store level expenses through effective management of payroll and store shrink

Monitor ROS performance and implement changes to improve profitability

30% team development

Mentor staff on positive performance or challenges and administer formal reviews, corrective action plans and terminations as needed. Partner with HR manager for personnel issues

Recruit, hire, develop, and train store personnel on store operations and procedures

Play your part in our team succeeding!

Identify high performance individuals and support continued development as well as identifying low performance individuals and coach for improvement

Gain overall understanding of morale and performance of all store teams and make recommendations accordingly

Qualification

Retail managementTeam developmentSales metrics analysisRetail POS systemsProject managementMicrosoft OfficeCommunicationInterpersonal skillsTime managementOrganizational skills

Required

Dynamic leader with a passion for people leadership

Proven retail experience

Based in a metropolitan area of Virginia

Up to 85% travel required

Drive district sales and overall store health with frequent visits to stores

Meet growth targets for sales metrics such as UPT (units per transaction), ADS (average dollar sale) and customer conversion

Work with the Store teams to consistently produce excellent customer experiences through customer service and interaction, cleanliness, merchandising and atmosphere

Partner with Store Managers through weekly conference calls, personalized follow-up calls, written exchanges, and visits to the stores

Communicate consistently with store personnel to ensure understanding of and compliance with store policy and procedures

Act as the liaison between head office and the stores

Respond to store level issues and customer complaints

Carry out fundamental duties across various store positions as necessary

Support and enforce company policies, procedures, and guidelines

Maintain communication with employees at all levels of the company

Supervise Store Managers through planning, assigning, and directing their overall responsibilities

Communicate, execute, and follow-up on all operational directives, marketing, visual and merchandising initiatives

Control store level expenses through effective management of payroll and store shrink

Monitor ROS performance and implement changes to improve profitability

Mentor staff on positive performance or challenges and administer formal reviews, corrective action plans and terminations as needed

Partner with HR manager for personnel issues

Recruit, hire, develop, and train store personnel on store operations and procedures

Identify high performance individuals and support continued development as well as identifying low performance individuals and coach for improvement

Gain overall understanding of morale and performance of all store teams and make recommendations accordingly

Leadership experience in retail environment, running multiple locations

Leadership ability and consistent track record of developing staff

Strong communication and interpersonal skills

Project management experience

Excellent time management and organizational skills

Computer skills including a working knowledge of Microsoft office Windows, outlook, excel, word and PowerPoint

Knowledge of and experience with retail POS systems and operations

Experience with training

Availability for frequent travel (up to 85%)

Preferred

Centrally located in a metropolitan area of Virginia to enable air travel to stores in the market

Benefits

Family Care Leave – We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based

Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme

Company

the LEGO Group

Glassdoor4.3

The LEGO Group is a family-owned company that specializes in the development of children's creativity through playing and learning.

Founded in 1932

Billund, Syddanmark, DNK

10001+ employees

http://www.lego.com

H1B Sponsorship

the LEGO Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2024 (1)

2023 (2)

2022 (1)