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CyberCoders · 1 week ago

Technical Support Engineer - Tier 2, 3 - onsite then hybrid

Jersey City, NJ

Full-time

Hybrid

Mid, Senior Level

$0/yr - $70K/yr

5+ years exp

CyberCoders is seeking a skilled and customer-focused Technical Support Engineer to join their IT team. The role involves troubleshooting software and hardware issues, assisting with application installations, and configuring new hardware to provide enterprise-level support.

RecruitingSearch Engine

Growth Opportunities

No H1B

Hiring Manager

Rhona Kannon

Responsibilities

Diagnose and resolve software, hardware, and configuration issues across Windows and macOS environments

Provide real-time support via remote desktop, chat, email, and phone

Guide users through troubleshooting steps and technical solutions

Escalate unresolved issues to appropriate internal teams (e.g., developers)

Maintain accurate logs and documentation of support activities

Manage laptop imaging, asset tracking, and inventory of IT equipment

Conduct IT onboarding sessions for new hires

Support mobile devices

Assist with office services and data center tasks, including office moves

Administer Service Desk tools and manage Intune and JAMF configurations

Qualification

Technical support experienceMacOS expertiseWindows expertiseIntune experienceSCCM experienceJAMF experienceActive Directory familiarityOffice 365 familiarityPowerShell scriptingServiceDesk Plus knowledgeCommunication skills