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The Cincinnati Insurance Companies · 2 months ago

Customer Care Center - Account Manager I - Personal Lines

Fairfield, OH

Full-time

Onsite

Mid Level

$60K/yr - $60K/yr

The Cincinnati Insurance Companies is dedicated to putting people first and is seeking an Account Manager I for their Customer Care Center. This role involves managing relationships with policyholders and agencies, providing superior customer service, and underwriting and servicing policies.

Insurance

Responsibilities

Act as the primary point of contact for policyholders and agencies partnered with the Customer Care Center

Creatively solution challenges or obstacles to provide superior customer service by taking ownership and initiative

Effectively and efficiently manage tasks using proficient time management, organizational skills and collaboration

Underwrite and service policies; including direct correspondence with policyholders

Assist with training new associates as needed

Use technology to analyze reports to determine profitability for renewal and new business opportunities

Maintain overall quality and efficiency of work performed on the team

Maintain an assigned territory size and volume

Meet high demand of requests within stated service standards while maintaining accuracy

Qualification

Underwriting experienceInsurance Agent P&C LicenseTime managementOrganizational skillsCustomer serviceCollaborationAttention to detailFlexibilityProblem-solvingCommunication skills