Core Development & Management · 2 months ago
Member Service Representative 3am-9am
Salem, NH 03079
Full-time
Onsite
New Grad, Entry Level
$16.50/hr - $16.50/hrCore Development & Management is a leading franchise operator of fitness centers, and they are seeking a Member Services Representative to enhance the member experience. The role involves providing exceptional customer service, managing front desk activities, and assisting with member inquiries and concerns.
Health Wellness & Fitness
Responsibilities
Greet members, prospective members and guests, providing exceptional customer service
Handle all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions
Check members into the system
New member sign-up
Take prospective members on tours
Facilitate needed updates to member’s accounts
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed
Assist in maintaining the neatness and cleanliness of the club
Qualification
Required
Customer service background preferred
Basic computer proficiency
A passion for fitness and health
Upbeat and positive attitude!
Punctuality and reliability is a must
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations
Strong listener with the ability to empathize and problem solve
Demonstrate diplomacy in all interactions while using appropriate behavior and language
High School diploma/GED equivalent required
Must be 18 years of age or older
Benefits
Free Black Card membership after 90 days of employment
Medical options
Dental
Vision
Flexible Spending Accounts
401k with company contribution
Paid vacation time
Access to Pet Insurance
Aflac
Company
Core Development & Management
Core Development & Management (CDM) is a Planet Fitness franchisee based in Foxborough, MA.
Founded in 2002
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Bruce Edwards
Chief Executive Officer
Eric Peabody
Chief Financial Officer
Recent News
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